Microsoft Premium games not on new laptop

KarenWallace2 · Jul 25, 2020

How do I get Microsoft Premium games on my new laptop after I signed in? Mahjong, Solitaire and Puzzles

I have two sign ins and neither brings up the Premium accounts.

:)

XBF Brad A

Hi Karen,

Thanks for reaching out to the forums. Sorry for the issue you are experiencing. We recommend to go on the
Microsoft casual games community.
Towards the bottom you will see their Facebook page and they ask to post there. There is also a
support sitefor the casual games you can look over also.

Thanks,

Brad

CKrause11

I purchased a Taptiles premium subscription for one year with my Xbox Game/Microsoft Store account as well on my desktop PC, I logged onto my laptop under my Xbox Games ID and the Taptiles premium worked fine, about 1 months into the subscription the laptop
Taptiles premium game advised that my subscription was expiring and I needed to re-purchase. The desktop premium Taptiles is still valid and working fine. What is this all about and why do I have to deal with this? Can someone please respond back to this thread.
If not, please stop taking subscription money.

Mary M Salvador

Hi SSenator, I had problems for months with the premium subscription, uninstalled, rebooted about a dozen times, did the store reset about 6 times. Then a few days ago I changed the time, even though the time was correct, then changed the time back to the
correct time and I was able to purchase my premium subscription. While I was trying to get the premium subscription on my new laptop it expired so I had to purchase a new subscription. Lucky? maybe, but for a few days now I have had no problems. Good Luck....

hyperflo

Thank you so much for replying so quickly! Great costumer service! I don't have any sort of Xbox console, only a laptop that runs on Windows 10. Am I still able to purchase PREMIUM with my Microsoft balance just out of the Microsoft Roblox launcher? Or do I have to have a Xbox to purchase PREMIUM off my account balance? Thank you, Josef!

StuartATrueRed

If you purchased premium for Microsoft Jigsaw, The premium only applies to the game and the operating system you were on to purchase it. Premium is for one device only. You have to purchase premium again for your new PC if you want to play it on there.

More info on here

https://microsoftcasualgames.zendes...-have-a-subscription-but-I-m-still-seeing-ads-

Microsoft Premium games not on new laptop