Microsoft pre-authorising multiple PayPal payments??

Hello,

It was either a issue on Xbox's side that day or PayPal wasn't authorising the payment.

paypal payments usually take the longest to clear as they have to be authorised through the bank and through paypal, keep checking it and it will work eventually

Hi Kathy

Thank you for your response. We had an email supposedly from Microsoft to say we had purchased an Xbox gift card for £50 via Paypal. We checked PayPal and this has been taken from our account, we did NOT purchase or authorise any payment. Paypal has advised us to contact Microsoft.

We have changed all passwords involved, but need to resolve this issue.

Kind regards

Elaine

If you pre-ordered using your Microsoft account balance, then the payment would have already been taken. The payment within 10 days of release only applies if you paid via credit card/Paypal.

I had same issue with my order

pre-ordered 22 September and estimated delivery today

pre-authorised payment from my bank on 2nd November

order was still showing as pending

went back into pre-order yesterday

no update from microsoft except when i rang them they said it would be delivered today and not to worry as everything fine

last night after 6pm (UK) my pre-authorised funds were returned to my bank account

this morning delivery date gone of the order

support says they tried taking money last night but it failed (probably trying to take from a pre-authorisation that had expired as UK banks only allow the money be held for a number of days)

they have no idea of when i would get a console

never received any emails regarding the order since the confirmation order, microsoft tried saying they were going in my spam, yet I proved this while talking to them this was not the case as they send me a security code which was received.

called bank and they advised microsoft never made an attempt to take the authorised payment or reapply for payment when it expired.

ended up cancelling with microsoft as can't be trusted due to the amount of false information i received from them

cancellation email came through fine, which again proves there was nothing wrong with my email address for the order

You probably won't get today, all I can say is keep checking or give them a ring and see if you can get any sense out of them