Microsoft poor support

Discus and support Microsoft poor support in XBoX Accessibility to solve the problem; Iv just went to pay my subscription and they’ve stopped me from doing so my card is red? ef4fcac4-d65e-447e-a900-63d0aaebb524 Discussion in 'XBoX Accessibility' started by Tommy Lawton, Feb 27, 2023.

  1. Tommy Lawton
    Tommy Lawton Guest

    Microsoft poor support


    Iv just went to pay my subscription and they’ve stopped me from doing so my card is red?

    :)
     
    Tommy Lawton, Feb 27, 2023
    #1
  2. Francia J. Win User

    Microsoft poor support

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    Kindly try using a different payment method, Tommy.

    Or try removing and re-adding the card by signing in to https://account.microsoft.com/billing/payments.
  3. kingvas78 Win User

    poor support

    I had to switch email address for my account. I took about 1/2 hour on the phone. I even got 6 months free Live membership from them.
  4. xenomorph v1 Win User

    poor support

    @ OP

    "Just trying to get them to transfer over old account to new xbox one"... Please explain?
  5. Burnin TODI Win User

    poor support

    They just said "can't help you"? Or, did they direct you somewhere to fix it online? You say you must have changed your e-mail, then say you haven't changed anything for three years....which is it?? They're, their and there.
  6. smileskybird Win User

    poor support

    I've had my account since I joined 3 years ago. It uses my yahoo email but am considering changing the primary email which my M account is associated too. You should be able to use your profile on 360 and 1 with no problems but sometimes people do have problems.
    Just because you may want to change your primary email address which your account is associated with doesn't mean your account should experience problems. M puts a lot of effort into Xbox Live. One of my friends said he couldn't play Minecraft on his old account
    anymore so he had to create a new account. Usually the Support staff should be more helpful than this, or try to chat/message support service instead of phoning them. Support staff in my experience have always been approachable but sometimes you get the odd
    one. They do officially represent M so they should have high standards.
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Microsoft poor support

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