Microsoft Points Error

stealthfighter0 · Jun 14, 2014

I've gotten this error more than five times, you guys keep delaying my Microsoft points every 15 days. Why is this happening to me more than twice? My billing info is correct. I'm getting twice every month, and they are stalling my requested transfer. I
can't be satisfied with your service after all this delay, I should have gotten my points more than three months ago.

Sorry, we are unable to deposit your Rewards Credits. To resolve this issue, please go to
Microsoft Billing and make sure your account information (including country, region and billing address) is correct. If you're still experiencing
problems, make a post in our Support Forum.

:)

FM1337 · Jun 14, 2014

Paypal problem

500 Microsoft Points - $7.25

1000 Microsoft Points - $14.50

2000 Microsoft Points - $29.00

5000 Microsoft Points - $72.00

6000 Microsoft Points - $87.00

Then explain the error on the purchice page

Megaconda07 · Jun 14, 2014

Microsoft points error

My family has an xbox live family gold pack, well when my dad tried to buy me 4000 points the first time it said error product cannot be bought or somthing, and then he tried again and it went through. Well it charged his card both times and we didnt get
the points for the first time. Is there a way we can get the points or a refund?

maxen · Jun 14, 2014

Hi there Stealthfighter,

It's better if you go to the Support Forum which is linked in the text you copied, this one:

forums.xbox.com/.../29.aspx

That is the forum specifically for the Rewards programme and they will be better able to assist you with this matter.

voteDC

You need to contact phone support and get them to open an Unauthorised Access case Call Us.

First check with those people who have access to your 360 if they haven't been buying stuff.

Smwutches

He would need to call support to see what they could do.

maxen

Hi there Stealthfighter,

It's better if you go to the Support Forum which is linked in the text you copied, this one:

forums.xbox.com/.../29.aspx

That is the forum specifically for the Rewards programme and they will be better able to assist you with this matter.

Adrifing

he can check his billing history and see if it appears in there aswell

https://billing.microsoft.com/

and log in - have a look and see if its appeared in there

log in with the live id in question though

if it hasn't shown in there but it has shown on the statement from the bank then contact Microsoft

support.xbox.com/.../contact-us

billing and subscriptions and then other

if all else fails call them up - they are helpful and will push to resolve this issue

NikkiBeckman

hey shadowsoldier07, sorry to hear about your mspoints purchase issue. smwutches is absolutely correct. however, you DO know that you have to sign in as the family primary to make purchases and then gift the points to the child accounts right? Just
putting that out there for ya in case it wasn't completely clear.

Microsoft Points Error