Microsoft please ive tried everything

Hello Shae W! I'm Kris and I'd be happy to help you with your question.

Sorry to hear you are having issues. What have you tried so far?

Unfortunately, for security Microsoft have to be 100% you are the owner of the account. Also if you had 2SV on the account, the form won't work for recovery.

ive done the account recovery but i failed it. i just didnt remember most of the info. i am on an xbox account currently with the same name if that does anything

hi everyone

thank u all for your help.with all your help we manged to sort it.it was hes wireless connction and router.lucky not mine.lol.hes put a cable in a works a treat.thank you all again

In addition to the above suggestions, if you try a wired connection (on both sides) and are still having this issue trying bypassing one of the routers for a direct modem connection. If its still happening have the other person bypass their router for a
direct modem connection. It is possible to have a NAT issues even if it says nat is open. It is also possible if you guys live close enough together and using the same ISP it could result in a NAT issue from being on the same hub.

Usually you'll find after bypassing one of the routers everything works fine (and/or better) and it made need replacing.