Microsoft play anywhere not working

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this LARSLUNDBERG1

May I know if you're signed in with the Microsoft account that owns the Xbox play anywhere titles?

If that's the case, please try this:

Open Settings, click Update and Security and then Windows Update;

Click Check for Updates;

Click the Download and Install Now option, if available (Install optional updates as well)

Also, check the Microsoft Store for any updates on the Xbox apps and its services and update everything too.

Now, sign out from your account on both Xbox app and Microsoft Store and do this:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that, click repair and then reset

Then do the same for the Xbox app:

Go to windows settings > apps > search for Xbox app > click on it and select advanced options.

After that, click repair and then reset

Finally do this:

Step 1: Open the Run window by pressing Windows + R key.

Step 2: Input WSReset.exe in the Run window and click OK.

Step 3: Then a command prompt window will appear. After a few seconds, Windows Store will open.

Sign in again on both Microsoft store and Xbox app with your account and check again

You cannot play if the game does not have crossplay or play anywhere, but play anywhere only works on Microsoft Store

You're signing in to the wrong profile. search for the content in your accounts using commerce.microsoft, and sign in in the ms store, xbox app in windows 10 using that same account.

Microsoft do actually state that play anywhere games only work with digital only games.

https://www.xbox.com/en-GB/games/xbox-play-anywhere?xr=shellnav

Hello MaxFromPoland

Unfortunately the disc wont work as the play anywhere title as stated on Microsoft website:

Xbox Play Anywhere only applies to digital games. Xbox Play Anywhere games can be purchased in the Xbox Store, the Windows Store, or via a digital code at participating retailers.

For further reference here is the Link to the
Xbox play anywhere.

Hope this helps

Thanks

Brad

Xbox Forum Team