Microsoft payment

i have the same issue when purchase sharks card gta online

Hello there @NavajoRabbit, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Hi. My name is Kyle and I'm happy to help.

You can request a refund for your subscription from this page: https://support.xbox.com/help/subsc...ions/cancel-recurring-billing-or-subscription

If you qualify for a refund, you will see the option to cancel immediately and request a refund when reviewing your subscription status.

Hi Jodie, my name is Joel, I'm here to help you with any problems or questions you may have.

Jodie, in order to find an answer it is necessary for you to review the purchase history of your Microsoft account, not your bank account; the charge you are referring to can be shown by going to your account at the link:

https://account.microsoft.com/billing/orders/.

Only if that charge appears in your Microsoft account purchase history will you be able to request a refund. If it does not appear in your history, you must go to the link: https://account.microsoft.com/billing/payments and select the 'Investigate' option there.

Please note that this is just a public forum, I will respond in a short period of time as soon as possible, apologizing in advance for any delay in the response. I am simply a user trying to provide information and knowledge that may be useful to others, I am not an employee of Microsoft.

Regards

You should be able to add and change your payment methods in your Microsoft Account page.

Microsoft Account Payments

https://account.microsoft.com/billing/payments