microsoft password and email

Hi Ruski,

If your Microsoft Account's password is changed, no matter how many emails or what email you've used to log in, it will change the password for Xbox, Office, and Skype account passwords. The Microsoft Account is a type of universal login for all Microsoft
services.

I hope this information helps.

Are you trying to login to the email account or to the Microsoft account its linked to?

For the email account, you'd have to go through whatever website that email is provided through for the password recovery and backup. Without knowing the email url, we can't provide you the link but if you just search 'email-website password recovery' on
Google or Bing you should find it easily.

Check this out for your Microsoft Account password recovery: https://support.microsoft.com/en-us/help/17875/microsoft-account-reset-or-recover-password

Hey tom, this is the topic that is of interest to you:
support.xbox.com/.../forgot-microsoft-account-password

https://account.live.com/password/reset

^^This link if you enter your MS Account, it will email you a password reset link, no forms required. You simply click the link they email you and you can reset your password.

Can you verify you have tried the first option they mention of getting an email link to reset your password sent to your email (microsoft account)?

Thanks

Even though his email changed, he can still reset the password in the Microsoft system for his Microsoft Account which still exists even though the email behind it may be broken. Ask him to go to
http://account.live.com/password/reset for the password reset.

Hi! Your password or email may have been compromised, I would recommend changing the password to your Microsoft account and email account. Remember to use a password that you haven't used for any other accounts.