Microsoft Online Account Recovery Form Isn't Working

Hello

If you can't use any of the password reset options, you can still get access to your Microsoft account by completing an online account recovery form. To do this, go to Recover your Microsoft account and
follow the prompts to complete the online account recovery form to recover your account.

Hello

If you can't use any of the password reset options, you can still get access to your Microsoft account by completing an online account recovery form. To do this, go to Recover your Microsoft account and
follow the prompts to complete the online account recovery form to recover your account.

Hello Cocoacollin,

Sorry to hear about your issues getting into your account. Unfortunately, due to security enhancements and Microsoft’s initiative to make accounts more secure, your older account is harder to recover. You can try using the online account recovery form, and at the bottom of the Reset or Recover your lost Microsoft account password page, there are two sections, “Use the online account recovery form” and “tips for completing the online account recovery form.” If this does not resolve your issue, you will have to create a new account.

Best regards,



XBF – Drew

Hello Shayaz,

If you haven't already, I would recommend trying to recover it online: Help with the Microsoft account recovery form

Hi Eben. The best option in this case would be try recovering the account using the online recovery form.

To protect customer privacy, Microsoft can only help customers verify their account ownership through the online password recovery process.

If you remember any new details that might help with the recovery process, it's encouraged to keep trying to recover your account using the online account recovery form.

https://support.xbox.com/help/account-profile/manage-account/lost-password-solution