Microsoft not sending verification code via SMS to my number

Can you provide more detail to contact Microsoft support. I have attempted to recover the password 3 times. Every time was unsuccessful and I have no more information to provide to change that. Attempts to contact Microsoft support lead me to the Account Recovery Form or the Virtual Assistant at Xbox support. The virtual assistant could not solve my issue and have not been able to set up a call back appointment because they have said that my issue is not available for call back or that I would need to sign into the account to request a call back which I am unable to do.

Hi Matthew R, my name is Daniel. I am an independent advisor who is willing to help you.

For me, it is an honor to write to you and try to help you in any way possible, for my part I will do my best to try to solve any questions/problems you are presenting.

I'm sorry to know that you are having a problem receiving the verification code so you can access your Xbox Live account. With the intention of helping you, I did some searches on the internet and I would like to know if the phone number is correct? Do the last 2 digits match your phone number?

You can also find more details about this problem in the following link:

https://support.microsoft.com/accou...e-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48

If the problem does not resolve, it would be best to contact support directly through the following link:

https://support.xbox.com/contact-us/

Let me know if this information was useful to you.

Best regards,
Daniel.

Hi Matthew. My name is Kyle and I'm an independent advisor.

Microsoft Support cannot assist with account recovery, the account recovery form is the only option. If two-step verification is enabled, then I'm afraid it will not be possible to recover the account.

I apologise for any inconvenience caused by this. Please reach back if you have further questions.

Thanks,
Kyle

I'm sorry to hear that you're facing issues with receiving verification codes from Microsoft for your Xbox Live account. Here are some steps you can try to resolve this problem:

1. Check Your Phone Number: Double-check that the phone number associated with your Microsoft account is correct. Sometimes, a simple mistake in the number can prevent you from receiving SMS codes.
   
2. Network Issues: Ensure that you have a strong cellular signal or Wi-Fi connection on your phone. Poor connectivity can lead to delays in receiving SMS messages.
   
3. Phone Settings: Make sure that your phone's SMS settings are not blocking or filtering messages from unknown or spam sources. Sometimes, these settings can prevent you from receiving codes.
   
4. Try a Different Browser: If you're using a web browser for the login, try a different one. Sometimes, browser extensions or settings can interfere with the login process.
   
5. Contact Microsoft Support: If the issue persists, you should reach out to Microsoft support. You can do this by visiting the Microsoft support website and selecting the "Contact us" option. They can help you with account recovery and two-factor authentication issues.
   
6. Alternative Email: While you mentioned that you haven't set up an alternative email for your account, it's generally a good practice to have one as a backup. You can add an alternative email address to your account once you regain access.
   
7. Recovery Code: If you have set up recovery codes for your Microsoft account, you can use one of those codes to bypass the two-factor authentication process. These codes are typically provided during the initial setup of two-factor authentication.
   
8. Use a Trusted Device: If you have a trusted device (like another computer or phone) that is already logged into your Microsoft account, you can use it to reset the two-factor authentication settings.
   
9. Account Recovery Process: Microsoft offers an account recovery process that may help you regain access to your account. Follow the instructions on the Microsoft account recovery page.
   
10. Cancel Subscription: If you are unable to regain access to your account, you can contact Microsoft support to cancel your Xbox Game Pass subscription. They can assist you in this process even if you can't log in.
    

Remember to be patient and provide all the necessary information to Microsoft's support team. They are usually able to help in these situations. Additionally, consider setting up alternative contact methods in the future to avoid similar issues.

-Also make sure that your Phone Data did not run out-

That did not help. What i was trying to say is that that when i try to add mobile phone payment as a payment option, microsoft says that they will send me a verification code to my number via sms to confirm that it is me, however i never actually receive
this code.