Microsoft not responding ?

The refund team only work normal business hours and due to the holidays it is likely they are out of office until after the new year period

So three days ago my sister accidently used my account to buy a game she meant for her, we contacted Microsft as soon as she realized and requested a refund. We we're instantly emailed saying an xbox advocate had been assigned to our request and I should
hear from them in 72 hours max.

It's been three days and I've heard nothing, I've gotten no email about it and it truly is frustrating, how long does microsoft normally take to respond because this is a little crazy, my sister just wants her money back so she can buy the game at home.

Hello AmberlynnJohnson,

Thank you for posting on the Xbox Forum am truly sorry for your wait because of the holidays the might be delayed so what MarsNeedsTacos said you might hear back next week.

thanks

Shane

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Patrick

Sorry to hear that your account has been locked after you was able to recover it

In that case you need to fill this form, in that way you're going to reach the Microsoft Account review team

https://www.microsoft.com/en-us/concern/Account...

In case you want to know more info about this, you can read this link:

https://support.microsoft.com/en-us/account-bil...

https://support.microsoft.com/en-us/account-bil...

**Please note that no one here in the forums can assist you with this process / modify or share account details due to privacy and security policies

I only used my school email to post this I’ve been using a different email but I’ve already filled out the form 4 times now

Hi, Patrick please try filling the account reinstatement form one more time.

If you was using your school email as a contact email address please use a different contact email this time. (could be your mom, dad, or someone who you trust email)

Don't forget to check the spam / junk folder