Microsoft not recognizing my Xbox Live subscription

Arceedos · Mar 28, 2015

It's not just my Xbox One, the website itself doesn't recognize that my 12-month gold subscription was renewed on Sunday, February 22nd, 2015. I have the confirmation email and everything and recently Microsoft in any way, shape or form won't recognize
this. I've tried everything from disconnecting my console to hard rebooting it and even deleting the profile and redownloading it. I'm becoming somewhat frustrated seeing as I was charged for this, received the confirmation email and a month later everything
shuts down. I had been receiving emails afterwards saying that I should change my billing information to avoid losing gold status but I had already paid for it. Bank statements proved this along with the confirmation email. Would I have been charged again
if I switched payment info? I'm hoping this is some programming error and not Microsoft trying to screw my wallet.

:)

Er Buggato · Mar 28, 2015

Xbox Live not recognizing my Gold subscription

Xbox live does not recognize my gold subscription anymore, when I check my profile status it says I am a silver user even though I have an active subscription until april 2017. This only happens on my xbox 360 games, everything works fine on xbox one. I
can't play 360 online games and get 360 games with gold. I've already tried to redownload my profile info but nothing changed. How do I fix this?

Dale A.Frank · Mar 28, 2015

Help with account subcription

I am the parent on an account for my son, his live subscription just recently ran out so I renewed it on the site here. I thought since I am the parent on the account the subscription would carry over to my sons account/system, but his Xbox is
not recognizing the new subscription. I don't want to buy another subscription...

Smwutches · Mar 29, 2015

You're showing as gold here. Try checking your subscription at
http://commerce.microsoft.com to make sure it doesn't show any errors there. Then you'll need to contact support to see if they can assist - 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

Smwutches

You're showing as gold here. Try checking your subscription at
http://commerce.microsoft.com to make sure it doesn't show any errors there. Then you'll need to contact support to see if they can assist - 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

XBLRewards8

Hello Wisefr0g,

After reviewing your account, your Gold subscription for the last three months was a promotional, discounted subscription. As mentioned in the FAQ, promotional subscriptions are not eligible for Rewards:

My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.

XBLRewards8

Hello DannyWC,

We see that you are not receiving Gold Status this month due to your subscription being a promotional Gold subscription for 1 month. Promotional subscriptions are not eligible for Rewards, so your free 1 month is not eligible. From our FAQ:

My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.

XBLRewards8

Hello Bankai Ichigo X,

Promotional subscriptions are not eligible for Rewards, as stated in our FAQ:

—My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.

Marcvon Canal

I have a similar issue on XBOX One. I purchased an XBOX Live Gold Membership, but on my XBOX One Dashboard, I can't access any Gold features, including free games. I just keeps asking me to "Join Gold". I checked my subscriptions on the XBOX One and online
under my Microsoft account, and it shows my active XBOX Live Gold subscription. How can I make my XBOX One recognize I have Gold????

Microsoft not recognizing my Xbox Live subscription