Microsoft needs to take a page from APPLE's customer service book.

Hello all. I just recently made the switchover from PS3 to xbox one right around the time Titanfall came out and for the reason that to me Titanfall looked like the best game available on consoles.

After unboxing and d'loading the console and the game, I quickly found that my LT button wasn't working.

I could have went across town and had it replaced for free where I purchased my new system but I wanted to play the game I just spent $800 plus on!! I was excited. Let's get it on!!

I opted for the nearest retailer which was minutes away. After a few days that controller went down. It just stopped working. I went out and bought another without returning it and now A month or so later, this one isn't charging anymore and I can't
use my expensive headset I purchased with the system.

About a week ago my girlfriend bought 3 xbox gold live cards for me (valued at $25 each) but they were supposed to be just the normal xbox cards you can buy games and movies with online. The retailer refused to exchange them.

I just moved away to a small town a few days ago to take care of my Father who is sick and this is when the controller stopped working.

So I caved and finally spoke to a xbox rep via chat and explained my situation just hoping something could be done about anything, you know, given the whole sitchyation

The best they could do they said was if I drove the 4 hours south to the retailer and somehow got them on the phone with the xbox rep, MAYBE they could do something.

Ummm...no Microsoft. No. Thanks for making my switch from PS3 to Xbox one a smooth and painless one though. You guys are all heart. They need to take a page from
Apple's customer service book.

Ok I'm done. Nobody listening anyway.

:)

 

Why buying from Microsoft store sucks

The most appealing feature Sony and Apple offer is not having to deal with the Microsoft Stores customer service. They are so bad they made me appreciate the customer service at Comcast.

 

Microsoft is now the 2nd most valuable company in the world

On top of their ridiculous units shipped, they take like %30 of all revenue from the app/music/books ect... stores.

 

Well, I can understand your situation.Thats really frustrating.

But if your controller is still under warranty it should be replaced/repaired via the official service team.

So I would suggest you phone the official support (again) and not take the chat, to explain the issue with your controller and have it replaced. Usually it will be picked up by fedex or ups or you may have to send in by mail, and then have it serviced.

You'll find the phone number for the support team at
support.xbox.com/contact-us