Microsoft Movies & TV not working.. 0x086000c

Hello Griffin11287,

I see your confusion. Since we have a branch called "Microsoft Movies and TV" which is where you purchase movies and TV (https://www.microsoft.com/en-us/movies-and-tv), what that FAQ entry is saying
is that "Season Passes from the Microsoft Movies and TV store" are not eligible for MyVIP. I can see how this could be read as "Microsoft Movies" and "TV Store Season Passes" are not eligible.

You are correct that the season passes are not eligible, but movie purchases are fine. TV episodes that are not a Season Pass purchase will also work. We'll let our web team know about this feedback!

Hey, IceColdSavage!

I'm sorry to see any issues with some purchases! I can see you're in the Xbox 360 Preview, not the current Insider program for Xbox One; this would not affect your Xbox One's functionality.

If you are unable to playback movies, you will need to
contact us via phone or chat to have them validate the purchases for those titles went through. There is a chance the content could have been purchased on another account, or they were rentals that have since expired. If they have gone through as full purchases and
you are still unable to play the content, you will need to post on our
Movies & TV Answers forum for assistance from that team. There may be an issue with the content itself. We do not assist with Movies & TV issues on our forums anymore.

If you have any Xbox specific issues you need assistance with, be sure to post up a new detailed thread so that our community can work on helping you out. Thanks for understanding!

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Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Hello!

Sorry to hear that you're having such a problem with the Movies and TV app! Hopefully I can help you out with it.

First, you should check to be sure that your Xbox and the app are both up to date with the most recent updates. To do this, go to Settings > All Settings > System > Console Info & Updates. If there are no updates available then you're fine in that area.

You can also check your Apps section in the "My Games and Apps" area of your Xbox to be sure that you don't have duplicate versions of the Movies and TV app. If you do have duplicates, then open one of the apps. If it tells you that the app needs an update
then cancel it and remove that app (it's an older version of the app) from your Xbox by pressing the Menu button > Manage App > Uninstall.

If that doesn't work then you can check your Network and Internet connections to be sure that isn't the issue. Do this by going to Settings > All Settings > Network > Network Settings > Troubleshooting >Test Network Connection.

You can also check the Xbox Live Service Status by following this link:
support.xbox.com/.../xbox-live-status It will let you know if any certain services are down at the time that you are having issues.

If none of that helps then you can try a hard reset on your console. Sometimes the Xbox just needs a complete clear and reset, like clearing the cache on your browser. It can help solve a lot of issues that users experience and is a simple fix.

Uninstalling and re-installing the app and your profile are also ways to help fix your error, but as those have previously failed you then I would suggest following the steps listed above. There is also an article specifically for troubleshooting the Movies
and TV app on Xbox. You can find the article by following this link:
support.xbox.com/.../troubleshoot-movies-and-tv-on-xbox-one It goes in to more detail on all of these steps.

Hope this helps!

Did you ever get this figured out? I have run into this issue as well. Everything was working fine for me about 2 weeks ago, and now when I try to play some of the movies I purchased it just gets stuck at 0:00:00 (no error code).

I talked with Microsoft support for like an hour.. went through all the steps. Luckily (or not) I have another xbox one where I was able to load up the movies no problem.. and I can even play them on my Windows 10 pc, which tells me it's my console (day
one version). Support basically told me that it's a hardware issue and that I have to send it in for repair. My only problem with this resolution is that I was out of town for the last two weeks... came home, and now my movies don't play.

So... yeah it's possible that over the last two weeks that maybe a power surge could have damaged my console or something, but seems like a software or permissions issue to me. I can play all my games, apps, even play the movie trailers... just not the full
movie. They even let me purchase a movie still (of course that will still work, right?), but I can't even play that one.

Thanks.

Digital movies purchased form the Microsoft store are only streamed to your console, there is no download option so you require a connection to view them.

On a Windows 10 PC you can use the Movies and TV app to download them for offline viewing.

For more information, see Microsoft Store: Movies & TV and Movies Anywhere.