Microsoft Modern Wireless headset-Audio sounds very low

David H123456 · Jul 17, 2023

I just recently purchase the Microsoft modern wireless headset. Im using it on a brand new Dell Laptop via USB and operating it on the Ringcentral dialer system app for work. The audio while using headset for some reason sounds very low with all volume settings maxed out. Any ideas for a solution?

:)

Ronnieee

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help with your headset problem.

Please check on this link for some steps that you can do:

https://support.microsoft.com/en-us/topic/set-u...

You can also try checking for updates on the headset to see if that will help with the problem.

Vertigo057

100% agree. I have a nice sound system for my gaming audio. I want a nice wireless headset for my chat as well. It's a shame Microsoft no longer makes a wireless headset.

Agent Goomba

That's a shame.. It's a great headset, too bad for the very low chat audio...

Nursemorph

Sounds coming from headphones and TV at the same time is normal for the console...the other day I left my stereo on (my TV is wired through it) and couldn't work out why the audio from my headphones sounded different!

As to the audio through a headset being lower quality, that would depend really....if the audio signal for the headset is coming directly from the Xbox (wireless headset or wired), then I'd argue it's better quality than that carried to the TV via the HDMI cable. For me, my wireless headset is plugged into my controller (using an adapter) and the sound quality is miles better than the TV is capable of (is even better than my very good stereo too)

iTsFx

Hello, I'm Felipe and I'm an independent Community Advisor, and I'll do my best to help you.

If you're experiencing audio cut outs and no sound while playing Call of Duty online, here are some steps you can try to troubleshoot the issue:

Check your headset's battery level: If your wireless headset battery is low, it can cause audio cut outs or no sound. Charge your headset fully and see if the issue is resolved.

Check your headset's firmware: Ensure that your headset is running the latest firmware. You can do this by using the Xbox Accessories app on your Xbox console or Windows 10 PC.

Check the game settings: Go to the game settings and ensure that the audio settings are correctly set to your headset.

Microsoft Modern Wireless headset-Audio sounds very low