Microsoft Mail-In Repair Didn't Work!

I was having very unique problems happening to my Xbox One S, things that I've looked up extensively and have found that my XB1's symptoms are nowhere to be found on the internet. Before I sent it in to Microsoft for a repair symptoms were:

• After-match freezing in Call of Duty: Infinite Warfare (only after the match, not during)
• More freezing when new side Xbox menu rolls out (after pressing Xbox button)
• Xbox One turning on unexpectedly right after it has been turned off
• In other instances, the blinking power button on the XB1 would flash on and off for extended periods of time after it was turned off (not hard reset). One time, the blinking effect lasted overnight! (a good 10 hours)

As I said, these were things that NOBODY else was having with their Xbox One S. So i sent it in to Microsoft for a repair. Maybe they could find what was wrong with it, right? I received my Xbox later with a letter that said that my Xbox was put through
"extensive hardware testing" and that they "reset the software to its original factory settings." After trying out the XB1 and reinstalling a few of my games, it felt fine - for ONE day. The symptoms started acting up again and TWO DAYS LATER, my Xbox One
has devolved to the point where it won't even project onto my TV anymore. Things keep getting worse and worse. What can I do??

:)

 

Feeling cheated

To be sure, did you mail your Xbox 360 in for an official repair by Microsoft?

 

Has anyone found a working solution for the noise problem?

About the electrical/static noise - Has anyone found a working (temporary) solution until Microsoft actually fix the problem?

So far, connecting the Kinect didn't do it for me. Sending it to their repair center didn't work. Now what?

 

Hey there Roxx!

I'm sorry to hear about the issue. Is your console currently set to
instant-on or energy-saver mode? Also, do you currently have it plugged into a surge protector or power strip of some sort? If so, bypass that and plug it straight into the wall as the power strip can potentially cause issues with the console's operational
abilities. If you need to, you can run your console through a
factory reset again to start with a clean slate.

Start with that and let us know.

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Xbox Forums Staff

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