Microsoft Mahjong will not load and keeps giving an error message. I uninstalled and ...

Hey, Nuturant!

Sorry to see any issues with Mahjong. For future reference, in order to get the best assistance possible, you will want to post in our

Microsoft Mahjong forum.

Are you able to post back with the error code you are receiving? You can also check out the Casual Games FAQ section for some basic steps to try. If those don't work, check
out the this link regarding Error Codes and How to Fix Your Game for some further steps.



In the meantime, could you also provide us with the following information as well? This will help us if the troubleshooting doesn't work for you.

• Region
• Device
• Operating System
• Wired or Wireless connection

Additionally, providing us with a screenshot of your computer's DXDiag will help us out a ton. You can press the 'Windows' key on your keyboard and type in 'dxdiag' and it should pop up. If you need further assistance with this step, you can find instructions here.

We can start from there! We look forward to your response.



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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting.

Obviously nobody has an answer to why Microsoft Mahjong and Jigsaw show the error message 0xC03F300D. I have been using these games for the past year and only resuled in needing to reload Jigsaw 3 times, but it worked each time. Now it loads up but just
gives an error message.

Kathy:

Thanks for your response, I added the Xbox app and the Store to the exception list, however that did not work. I have fully uninstalled McAfee whish also did not work.

I ran WSRESET.EXE a few time with Run as Administrator, however that also did not work.

I am still receiving the same error messages from both the Xbox app and the microsoft store.

I can still install apps that do not support installation to a specific folder, however the apps that require Admin approval keep giving me the error message.

I just installed Microsoft Mahjong and that download and installed fine.

Thanks.

Jeff B.

Brad, thank you for your help with the 1170000 error, issue resolved. Now, I have one more issue, please?? I cannot get Microsoft Mahjong to open up. When I open it, it says "loading and then it says "Sign In" "Sign In" continuously. I have uninstalled
it and reinstalled it twice. Please advise

David

Hi

I am having trouble opening Mahjong and Microsoft Ultimate word games.. It seems to be loading Solitaire ok.

I uninstalled both the apps and now i am having trouble installing the two apps. i get the error: "Microsoft Ultimate Word Games is currently not available in your account. Here’s the error code, in case you need it: 0x803F8001"

Any help would be apreciated

thank you in advance

Bharti