Microsoft Mahjong and Ultimate Word Games will not open

Same problem here in Arizona. No problem signing into Microsoft Solitaire or Microsoft Mahjong; only the Ultimate Word Game.

Hi

I am having trouble opening Mahjong and Microsoft Ultimate word games.. It seems to be loading Solitaire ok.

I uninstalled both the apps and now i am having trouble installing the two apps. i get the error: "Microsoft Ultimate Word Games is currently not available in your account. Here’s the error code, in case you need it: 0x803F8001"

Any help would be apreciated

thank you in advance

Bharti

Sure! These are the games (in alphabetical order): Albion, Gardenscapes, Gummy Drop, Hidden City: Hidden Object Adventure*, Homicide Squad: Hidden Crimes*, Jewels of Rome*, Magic Jigsaw Puzzles, Mahjong, Match Town Makeover*, Microsoft Jigsaw*, Microsoft Mahjong*, Microsoft Ultimate Word Games, Sherlock: Hidden Match-3 Cases*, Solitaire Collection*, The Hidden Treasures: Hidden Object and Matching Game*, The Secret Society-Hidden Mistery*

(*)- Favorite ones!

Thanks, Francia, for your attention. Best Regards

Well, it took several attempts to download a "new" update. It wasn't initiative either. You have to (or at least I had to) sign into XBox, go to support, go to microsoft ultimate word game, then click on "INSTALL" (download). This is not what I would expect. It "should" update automatically or at least when you complete microsoft updates...no it does not. Then it requires you to "install" again it should state "update". Once I click on install it took several attempts (more than 4 times) to get it to actually download then install. I am running Win11 Pro. After it installed the Ultimate Word game was opening and is available. More work than is needed. Microsoft will probably have an automatic update to this in 6 days then aka new day for Microsoft.

Log into Xbox and click on MUWG, click on install. It updates easily. And works.

Hello TNDRIVER, My name is David. I am an independent advisor, happy to help you today. I'm sorry to hear that you're having trouble opening Microsoft Ultimate Word Games. Here are some steps you can take to try to resolve this issue: Restart the app: Go to Start > Settings > Apps > Apps & features. Scroll until you find Microsoft Ultimate Word Games. Click on it and then go to Advanced Options. Then click Reset. Check your Internet connection: Make sure your device is connected to the Internet. Sometimes network problems can cause problems with applications. Update your device: Make sure your device is updated. Go to Start > Settings > Update & security > Windows Update and click Check for updates. Thank you for your kindness and understanding! Please feel free to let me know if you need anything else. Best regards.

I first tried to click "repair--nothing. Then I did choose "reset" and my game disappeared! No icon to click on, no nothing. So disappointed! I'm a senior, and I play daily on my PC in the winter to keep from going NUTS, and try to keep my mind sharp. So sad it has to be so difficult to try to play a seemingly simple game.

SeasideDiva