Microsoft Mahjong adverts keep crashing and game will not load

chriskeys1 · Jan 10, 2024

I click on Mahjong and it loads and offers me the opening page, I click on a game of Mahjong, it doesn't matter which one. The game starts to load and before it has done so an advertisement displaces it. The advert starts to run, after about half a second, the advert crashed and the page goes back to "Chose Puzzle" page. I select expert and any game. It starts to load and before it has done so an advertisement displaces it, after about half a second, the advert crashed and the page goes back to "Chose Puzzle" page.

On a boring day I persisted with this and went through 100 (yes, one hundred) cycles before I gave up. The adverts were changing regularly throughout, but none of them got past the 30 second start page.

I have tried the solutions offered elsewhere on these pages without success.

This started about 3 weeks ago

I run Windows 11 and Firefox 121.0 as my browser.

:)

Hoskayra

I'm very glad it was resolved. Have a great year, blessings, Oskayra.

chriskeys1

Did everything you suggested (although http://aka.ms/diag_apps10 returns 404 File or directory not found) Re-booted and all is working.

Thank you very much

May whichever deity you believe in bestow their blessings upon you.

Hoskayra

Hello Chriskeys1, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are going through, with the intention of being able to help you I did an internal search on the Microsoft forum and found a publication by Elizabeth M.Fetty, an independent advisor, where she suggests the following steps to try to solve the problem:

Does the incident only happen with this game? To complement the actions already taken, do the following:

Clear Microsoft Store cache:

Press Windows Key (logo) + R >> The Run dialog box will open, now type: wsreset.exe >> Then click OK.

Follow the instructions in this official link called >> Solve problems with Microsoft Store applications. (Updates, run store problems, etc.)

https://support.microsoft.com/accou...ft-store-93ed0bcf-9c12-3df6-6dda-92ec5d0415ac

Run the store troubleshooter >> http://aka.ms/diag_apps10

Information Source (Credits): https://answers.microsoft.com/thread/fee02a6f-7b0b-4ebf-817c-6cb1e07c146a

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

adeleh naghibi

I run windows 8 and my solitaire and mahjong daily challenge game from June keep crashing. Please somebody help me. Thank you

ImpactedOcean89

I Have been having the same issue. when I play Microsoft Jigsaw, Taptiles and Mahjong. They all keep stopping and crashing and then the game disappears whilst I have been playing the daily challenges. As these are Microsoft games. Can you please fix the
issue as this so called Windows 10 is so good. So pull your finger out of your behind.... been going on for 3 days now

Microsoft Mahjong adverts keep crashing and game will not load