Microsoft lost my device

Today is 9/10/20, I sent in my xbox at the end of December to get fixed under warranty. I received an email on the 3rd of January stating that Microsoft had recieved the device, and that they would email me with updates. I went a few months without question
bc I had heard from reviews that it takes months for xbox to fix your device and return it, and then Covid-19 smacked everywhere so I figured things would be delayed further. More time went by because Ive been recovering from a motorcycle accident back in
June. I contacted Microsoft in August to ask what was the hold-up, and they tried to tell me my package was delivered to my apartment on January 9th... I never received an email to say, "Hey, we've fixed your product," or "heres the return tracking number
for your product." They even looked and saw that I never received any statement to my email or phone whatsoever. They said I had to take the issue up with Fedex first, but they told me the sender, Microsoft, did not require a signature for an expensive gaming
console??? So because of that, they were unable to have proof of delivery. After struggling to get ahold of someone in the xbox dept, they told me that my xbox had been black, off the grid completely since then, and that I needed to call the next day when
they would have an answer on what to do about the situation. When I called back the next day, I was told that the device had been used recently, and that nothing was going to be done about my lost device. My xbox was stolen from me because of lack of professional
business and common sense on Microsofts hands. Theres many negative things that I did not include, but I am very displeased with the companys service.

:)