Microsoft Library

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

It isn't an issue with the store rather with the PC and the new set up. However, let's try troubleshoot the store and see If it helps.

First try to reset the Store

- Go to settings by pressing the Windows + i keys

- Navigate to Apps >>> Applications and features.

- Select the Microsoft Store application and then click Advanced Options.

- Click the Reset button.

- Confirm the reset by clicking on Reset again.

- Check the store and see if the issue is resolved.

If that doesn't work, then try to clear the Store cache;

- Try and press the "Windows + r" keys and type "wsreset.exe" (without the quotes)

- A command prompt window will pop up and close after a few seconds.

- When the Store automatically check if the issue is resolved.

If that doesn't help, next you can try to run the troubleshooter

— Go to Settings by pressing Windows + i

— Navigate to Update & Security >>> Troubleshooting.

— Then select Windows Store Applications then choose the Run Troubleshooter.

— It will launch and check for problems with the Microsoft Store. If it detects a problem, follow its recommendations to fix it.

— When you're done, open the Store and check if the issue is resolved

Last step is to reinstall the Store

— Run Windows PowerShell as administrator. (Right click on the start button and click on 'Windows Shell - Admin)

— Now to reinstall the Store, Copy and paste this command:

Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register '$ ($ _. InstallLocation) \\ AppXManifest.xml'}

— Open the Microsoft Store and check if the issue has been resolved.

If all that don't work, then take the PC back to Best Buy.

if you purchased a game from microsoft on pc then it will be in the microsoft store library or the xbox app library. what game.

Can you see Halo Infinite in your Xbox library? Or in the Microsoft Store library?

If you don't see them in your library in the Xbox app, check your library in the Microsoft Store app.

Its in your library in the Microsoft store