Microsoft Jigsaw

I lost my Microsoft Jigsaw game, I was told there is going to be upgrades (new) of the game. I have tried to uninstall and reinstall game, but when I get to the install screen it tells me that I own the game and will not let me reinstall the game. I've
been getting an error message. I'm sorry I lost the game, because it is a great past time to relieve stress. I'll just have to continue using the other games. I know I like the simple games and not the more advanced ones, but I don't know how to play those
other games.

Thank you for your help,



:)

 

Jigsaw Failure

Microsoft Jigsaw won't let me sign in and comes up with the message "This in-app purchase is no longer available in Microsoft Jigsaw".

 

Progress not synching between computers

I have two computers, both with Windows 8.1 and both have Microsoft Jigsaw installed. On my desktop computer, I was playing Microsoft Jigsaw and then I closed the application. A bit later, I logged into my laptop computer and opened Microsoft Jigsaw and
completed several puzzles under classic jigsaw. Moving forward to today, I open Microsoft Jigsaw on my desktop computer, and go into the classic jigsaw. None of what I completed on my laptop computer carried over to the desktop. Both computers are using the
same microsoft account and both are using the same xbox games username. What happened?

 

What does the error message say?

 

Hello there!

We understand that you're experiencing an issue with being able to install Microsoft Jigsaw onto your
Windows PC.

Our suggestion here, attempt to follow our I can't find or install an app from Microsoft Store support
article for assistance with this issue directly.

Try the suggested link and let us know if this works.

Best wishes!

 

Hello Javier:

Thank you for replying to my message. I was able to fix the problem after many attempts, I was able to download the game and it is up an running. I really appreciate your contacting me.

Thank you,

 

Hi TunefulGuide,



Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved.
If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.

For those reading this thread, if the troubleshooting steps listed above didn't help resolve the issue, please feel
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Thank you and have a great day!