Microsoft Jigsaw won't run

messages say this-app purchse is no loner available

Microsoft Jigsaw occasionally won't sign in despite you being logged into your microsoft account, occasionally what has helped me is signing out of my account and back in on my device and than attempting to start Microsoft Jigsaw

@MamaDragonOwl - I've had similar problems downloading jigsaw packs on MS Jigsaw, and have been trying to help a few users elsewhere in this forum. I managed to find a solution which worked for me, but I cannot guarantee it will work for you. It's only
for downloading jigsaw packs, so it probably won't solve your login issues, unfortunately.

Here's what I did, but it's entirely up to you if you want to try it:

Firstly, run SFC (System File Checker) -

Hold-down Windows key and press X.

Select "Command Prompt (Admin)".

In the command prompt window, type the following

sfc/scannow

Press Enter.

This will take a while, but bear with it ;-).

After this completes, if it finds errors (it did on mine), close the command prompt and restart your PC.

Uninstall and reinstall Microsoft Jigsaw.

Open Windows Settings and select "Privacy", choose "Background Apps" at the bottom of the list on the left. The Microsoft Jigsaw needs to be turned on, so scroll-down to MS Jigsaw, and select "On".

Run MS Jigsaw, and try to download puzzle packs again,.

Kind regards.

DJM.

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft Jigsaw error.

I understand that you have already performed Repair, Reset, and reinstallation yet the issue persists.

Kindly try to perform the following workarounds according to Microsoft Agent | Moderator Loraine Mon: https://answers.microsoft.com/en-us...and-open/aa030838-a18f-4215-8aba-2b65f640a594

"Solution 1. Sign out and sign in again to your profile to refresh it.

Solution 2. Run the troubleshooter for Windows Apps on your computer by clicking the run troubleshooter button on this link. https://support.microsoft.com/en-us...ft-store-93ed0bcf-9c12-3df6-6dda-92ec5d0415ac

Solution 3. Reset Windows Store to clear store cache.

Press Windows key + X on your keyboard.   
Click on Command prompt (Admin).   
Type wsreset.exe, and then hit Enter.   "

If the issue remains, I highly recommend you reach out directly to Microsoft Casual Games Support as they have the right tools and resources to investigate your issue properly on their end. Please submit your ticket through the link below:

https://microsoftcasualgames.zendesk.com/hc/en-us/requests/new

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

It is probable that the moment in which this application was installed, will generate damages in the game that impedes the correct functioning. To be able to solve this incident, click on the following repair tool, run the problem solver for Windows applications.

If the incident persists, you can contact the direct support for this application, in the following link, Microsoft Jigsaw support.

Microsoft Jigsaw support.

run the problem solver for Windows applications