Microsoft jigsaw will not open in full screen

SharnaJerram · Sep 9, 2020

Following an update in August, I lost the full screen toggle. Since then I have a new laptop with all new everything, with all the latest updates and drivers all updated. I have run the troubleshooter app, cannot find any issue. I have been back into
the store and reloaded the Jigsaw, and still I do not have the toggle. Please help. I cannot play with bands at top and bottom of the screen and there is not enough room to move everything around. Thanks

:)

Bob McMillan 01

I, too am hoping to receive a comment from someone who is connected to Microsoft... If you don't mind my tagging along with you as we both await an answer to similar issues...

SharnaJerram

Hello Bob, I am so very sorry!! I wasn't aware of this. I do pay Microsoft every year for the Premium Edition of Jigsaw and thereforwrongly assumed that it was Microsoft that I needed to raise the issue with. If I have raised it incorrectly would you be
so kind as to point me in the right direction, as I have complained on the feedback hub and got no response or help. You have given me more details of other issues from the updates than I was aware of. Many thanks

Bob McMillan 01

Jigsaw has been deteriorating gradually on a day to day basis. Shortly after Windows update at the end of August, the Jigsaw App has gone 'berserk'. The total accumulated points disappeared, the daily challenges began to dysfunction and eventually resulted
in having to perform each 2 or more times by reloading and playing... then the next step required multiple play and the third became a repeat of steps 1 and 2. Today... 08 September 2020, the app does not load... I have tried every part of the Jigsaw app and
if the issue requires access to the Cloud... it will simply 'Fail'. Any part of the App which features 'Advertising' is impacted greatly by the interruptions due to a damaged video clip[ or a faulty advertisement.. often followed by a crash and the extent
of work is lost... Puzzles featuring 500+ pieces or more fail to actually trigger their completion and then crash... the recent opening preview returns to 0 percent and you can't get the image to disappear... yet in the puzzle series it shows the completed
puzzle. The issue continues...

Bob McMillan 01

My reply is NOT intended as an 'answer' to your problem. It was meant to respond to 'ANYONE' having similar problems... Basically, Microsoft doesn't respond to most complaints about 'Jigsaw' since they do NOT make any money from the APP...
it is not a revenue stream...

SharnaJerram

Thank you Bob that would be great!!

Microsoft jigsaw will not open in full screen