Microsoft Jigsaw Still Doesn't Work!

WoBird · Aug 13, 2018

After several Windows 10 updates, the Jigsaw App still does not work. It never loads, just sits at splash screen. Will this issue ever be addressed? Quite frustrating. Only have this issue on my Desktop machine. App loads on Surface Pro 3 with no problem.
What gives?

:)

DimMarigold0 · Aug 13, 2018

Microsoft Jigsaw

Microsoft Jigsaw will not log in my user name. I can log into Microsoft Solitaire and Mahjong. I have even reinstalled Jigsaw. I t still doesn't work

FurryCashew94 · Aug 13, 2018

Microsoft Jigsaw doesn't work

After last update Microsoft Jigsaw doesn't work. t is only information wait for connetion with clouds

SpyShadow · Aug 13, 2018

Hello, this has been an ongoing issue which I am sure you are aware of as is MIcrosoft/Xbox support staff. They have continually tried to address it and still do i am sure. best thing you can do is submit bug reports at support.xbox.com

SpyShadow

Hello, this has been an ongoing issue which I am sure you are aware of as is MIcrosoft/Xbox support staff. They have continually tried to address it and still do i am sure. best thing you can do is submit bug reports at support.xbox.com

computerlady49

Hi ,

A corrupted file is one of the possible reasons why your Microsoft Jigsaw is not working. For us to isolate this issue, kindly provide us the following information:

Can you tell us if you recently updated your computer before the issue started?

May I know if you tried reinstalling the game from the Windows Store?

What troubleshooting steps have you tried so far?

In the meantime, I recommend that you run the Windows App troubleshooter to scan and repair any corrupted files for your Windows apps. You may refer to this

link to run the troubleshooter.

We look forward to your reply.

Had to do Windows 10 reset after an update went bad.

Reinstalled several times now, since it happened and nothing works.

Did run the Windows App troubleshooter with no changes.

computerlady49

Hi ,

A corrupted file is one of the possible reasons why your Microsoft Jigsaw is not working. For us to isolate this issue, kindly provide us the following information:

Can you tell us if you recently updated your computer before the issue started?

May I know if you tried reinstalling the game from the Windows Store?

What troubleshooting steps have you tried so far?

In the meantime, I recommend that you run the Windows App troubleshooter to scan and repair any corrupted files for your Windows apps. You may refer to this

link to run the troubleshooter.

We look forward to your reply.

Ariel Acu

I appreciate your reply. Since you recently reset your Windows 10, have you checked if the updates installed successfully? Normally, reinstalling the game will help you eliminate corrupted files on the game. After you installed the game, can you tell us
what happens when attempting to launch the game?

Let's try to remove temporary files on your computer. To do that, kindly perform the following steps below:

Press the Windows key on your keyboard, and then click the
Settings icon.
Select System, and then select Storage.
Select This PC and click on Temporary files.
Select Temporary files.
Click Remove files.
Restart your computer for the changes to take effect.

Keep us posted with the result. We'd be glad to further assist you.

Ariel Acu

Hi computerlady49,

A corrupted file is one of the possible reasons why your Microsoft Jigsaw is not working. For us to isolate this issue, kindly provide us the following information:

Can you tell us if you recently updated your computer before the issue started?
May I know if you tried reinstalling the game from the Windows Store?
What troubleshooting steps have you tried so far?

In the meantime, I recommend that you run the Windows App troubleshooter to scan and repair any corrupted files for your Windows apps. You may refer to this

link to run the troubleshooter.

We look forward to your reply.

Microsoft Jigsaw Still Doesn't Work!