Microsoft Jigsaw puzzles keep changing status

Discus and support Microsoft Jigsaw puzzles keep changing status in XBoX Games and Apps to solve the problem; I have two downloaded collections on my dashboard. Sometimes when I log in, the most recently downloaded collection has moved to the "new" collections... Discussion in 'XBoX Games and Apps' started by Roger Greetham, Feb 3, 2022.

  1. Roger Greetham
    Roger Greetham Guest

    Microsoft Jigsaw puzzles keep changing status


    I have two downloaded collections on my dashboard. Sometimes when I log in, the most recently downloaded collection has moved to the "new" collections group under "See All Collections", and it is not marked as owned or downloadable. Furthermore, if I browse "All Collections", it does not appear anywhere. If I log out and try again in a while later, all is back to normal. Is anyone else experiencing this bizarre behaviour?

    :)
     
    Roger Greetham, Feb 3, 2022
    #1
  2. Francia J. Win User

    Microsoft Jigsaw puzzles keep changing status

    Thank you so much for the additional information. You're correct and a fix needs to be deployed as soon as possible. By submitting a ticket to them they will be able to check it as well as fix it for you.
  3. Francia J. Win User

    Microsoft Jigsaw puzzles keep changing status

    Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    In this case, you may need to reach out to the game support since it's an in-game issue.

    Here you go: https://microsoftcasualgames.zendesk.com/hc/en-...
  4. Roger Greetham Win User

    Microsoft Jigsaw puzzles keep changing status

    This appears to be a server problem. I have noted that although the app shows me as logged in when I open it, my accumulated "gold" score shows as 1500. If I wait for about 10 seconds, this gets updated to my true score. If I try to go to the puzzles before this update occurs, I get the problem described. If I wait until after the update, either everything is normal or it sticks on the rotating "busy" stars. The only solution is to keep retrying.
  5. BenignClock624 Win User

    freezing up

    I just signed in to jigsaw puzzles trying to put together a puzzle. It has froze up on me 3 times just doing the edge pieces, then it kicked me completely out of jigsaw puzzles. A friend is having the same problem. Is Microsoft ever going to repair the problem?
  6. TannerSpark7987 Win User

    How to get new Jigsaw Jam collections on Microsoft Jigsaw game?

    I see this was never answered but I have the same question. How do you get extra Jigsaw Jam puzzles for Microsoft Jigsaw?

    Thank you.
Thema:

Microsoft Jigsaw puzzles keep changing status

Loading...

  1. Microsoft Jigsaw puzzles keep changing status - Similar Threads - Microsoft Jigsaw puzzles

  2. Microsoft Jigsaw issue

    in XBoX Games and Apps
    Microsoft Jigsaw issue: I paid for a premium subscription to Microsoft Jigsaw because I don't like the ads. However when I start it up, the ads are still there. I click the comment that says "upgrade to premium" and it...

  3. Microsoft Jigsaw puzzles no longer available offline

    in XBoX Games and Apps
    Microsoft Jigsaw puzzles no longer available offline: I have lots of jigsaw puzzles in Microsoft Jigsaw, which I've downloaded with gold earned, and most are now no longer available offline. If I'm on the internet, the puzzles are still there....

  4. Microsoft Jigsaw won't download

    in XBoX Games and Apps
    Microsoft Jigsaw won't download: Microsoft Jigsaw won't download any new purchased puzzles or daily challenges - for a very very long time now. PLEASE fix this. 98c9502b-effa-4dd7-b725-c8ef41667040

  5. How to turn off music after puzzle completion in Microsoft Jigsaw, settings do not allow...

    in XBoX Games and Apps
    How to turn off music after puzzle completion in Microsoft Jigsaw, settings do not allow...: When I had to de-install and re-install Microsoft Jigsaw the Settings do not allow for turning off the volume on the music that plays after the puzzle is completed. The button at the bottom which...

  6. How can i sync log off mode data for microsoft jigsaw to logon mode.

    in XBoX Accessibility
    How can i sync log off mode data for microsoft jigsaw to logon mode.: I have been playing Microsoft jigsaw for few years. I recently noticed that when I log in to my xbox account, my downloaded puzzles and progress data played in logged off mode are lost....

  7. Microsoft Jigsaw: Jam King and Hungry for Puzzles achievement glitched?

    in XBoX Games and Apps
    Microsoft Jigsaw: Jam King and Hungry for Puzzles achievement glitched?: Microsoft Jigsaw achievements for Jam King and Hungry for Puzzles won't pop even though I completed the achievements. Jam King - I have completed both packs (42 out of 42) but the tracker says I...

  8. Resetting a specific puzzle with a glitched cloud save for Microsoft Jigsaw, without losing...

    in XBoX Games and Apps
    Resetting a specific puzzle with a glitched cloud save for Microsoft Jigsaw, without losing...: I've asked this a couple of times and each time it's like a bot is answering. If you're going to offer advice, please read this properly and actually answer what I'm asking about - rather than...

  9. Microsoft jigsaw puzzle goes into a loop on startup

    in XBoX on Windows
    Microsoft jigsaw puzzle goes into a loop on startup: When I startup jigsaw puzzle each time, it is suppose to do an advertisment first before bringing up my puzzle. Every single time in the past week, the puzzle goes into a loop where the "dot...

  10. microsoft jigsaw puzzles will not load, what can I do?

    in XBoX Games and Apps
    microsoft jigsaw puzzles will not load, what can I do?: Trying to load Microsoft Jigsaw, the software takes several minutes to load. Eventually the software will load, but individual puzzles will not load. I uninstalled the software and reinstalled it,...