Microsoft jigsaw puzzle won't load

Hey there UnwiseSphere525,

Sorry to hear about the issues you're having with Microsoft Jigsaw. Please try the troubleshooting steps on this page HERE and let us know if it helps.
Sometimes something as simple as reinstalling the game will fix an issue like this.

Let us know how it goes!

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Xbox Forums Staff

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Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

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I have the same for weeks now, and not only no new jigsaw puzzles but also the daily challenges are corrupted: the jigsaw-jam does not load but only spins. Could Microsoft do some repairs?

Very fed up. Microsoft Jigsaw mostly doesn't load at all, sometimes it does and wants to download a free app, which then fails to load. It won't let me sign in. This is all very frustrating.

Plus, on the rare occasion it does load, most of the puzzle collections I have already downloaded do not show. I am not a premium user.

Hi,



There are a lot of possible reasons why Jigsaw Challenge Puzzle won't load. To address your concern, we suggest that you perform the troubleshooting steps provided on this

link.

Kindly update us with results.

Ok, since we've gotten no response from this forum, I went looking for a solution to the downloading puzzle problems. It's probably in your privacy settings.

I found this solution in another support forum.

1. Close Microsoft Jigsaw. 2. Go to settings. 3. Click on Privacy. 4. Click on Background Apps. 5. Turn on " Let apps run in the background, if it's off. 6. Scroll down to Microsoft Jigsaw and set it to "On"

Now open Microsoft Jigsaw again and try to down load your puzzles again. If it doesn't work, restart your PC. Mine started working right after the restart. Good Luck.