microsoft jigsaw problem

Same problem with Jigsaw - Solitaire works, but not Jigsaw on Surface 4 in the past week. Xbox customer help can't solve it as this is a 'games on windows' problem, they say. Microsoft Answer Desk can't help. And Jigsaw works fine on a Dell Win 10 platform,
so it's something about Jigsaw communicating with the xbox registry server on the Surface 4.

Hello EquableMule738,

Thank you for posting on the Xbox forums. We understand that you are experiencing an in-game issue with Microsoft Jigsaw. Microsoft Jigsaw is a Microsoft casual game. Therefore, the

Microsoft Casual Game Community will have more options on how to resolve in-game issues or errors. Be sure to let us know the results!

something is wrong with microsoft classic jigsaw. my collections are not there. please help

Hey there!

Thank you for letting me know you have found a workaround to the issue at hand. As you stated maybe in the future you will be able to come back to it and complete it successfully.

As previously stated for any other questions regarding the Microsoft Casual Games you can always go to the Microsoft Casual Games FAQ for more information and troubleshooting. Or if you have further questions for us feel free to start a new thread.

Happy Gaming!

Hey there!

Sorry to hear you are having a hard time with the game. Now when you are trying to leave the puzzle are you trying to skip it and move on to the next puzzle?

If you are not seeing any option to exit the level then it is possible that you might need to complete it in order to move on.

You can always attempt to reach out to the Casual Games community for more information regarding this level. Take a look at the

Microsoft Casual Games FAQ for more information.

If you can please let us know what level it is that you are unable to complete maybe we can look into it a bit more for you.

I hope this helps.