Microsoft jigsaw on screen keyboard problems

Problem solved by Microsoft tech support! My usb keyboard was the problem. After I unplugged it an on screen keyboard popped up.

On Windows 10 pull up the start menu

Locate Microsoft Jigsaw then right click, then click on More, then click on App settings.

In the App settings screen for Microsoft Jigsaw turn off the permissions for Camera, Documents, and Background apps.

Then click the Terminate button, exit the App settings screen, then start the Microsoft Jigsaw app. This process has worked for me

several times when after a Windows Update has occurred, Jigsaw experiences the black screen spinning wheel scenario.

Hello Rowan Thomas,

Thank you for your reply.

If there is the same problem on the on-screen keyboard, I judgment that it may be a problem with this game itself.

Best Regards,

| Microsoft Community Support Specialist

Same problem with Jigsaw - Solitaire works, but not Jigsaw on Surface 4 in the past week. Xbox customer help can't solve it as this is a 'games on windows' problem, they say. Microsoft Answer Desk can't help. And Jigsaw works fine on a Dell Win 10 platform,
so it's something about Jigsaw communicating with the xbox registry server on the Surface 4.

Hello! I tried that MANY times on my Asus Transformer, pulling downward on the screen and right clicking with my keyboard, neither worked. I uninstalled and reinstalled quite a few times trying this.

The Transformer has limited space and accumulating completed puzzles take up gigabytes.

It is sad because I LOVE Microsoft Jigsaw Puzzles! They are challenging, not too easy and not too hard. Is there anything else that can be suggested? Thank you!