Microsoft Jigsaw not syncing

So, after logging out of Xbox doing a complete shut down and restart before logging back into Xbox a lot of it has come back but a lot of my daily challenge badges are gone, would be nice if premium was like solitaire, I would not mind going back and re doing the challenges.

Hello Ang3lWy7ch,

We hope you are doing fine.

We appreciate you have update us.

For your query about getting Microsoft Jigsaw have its own Premium, this could be nice and if this will be a greatly help Jigsaw players like you in the future then we would suggest you to submit this idea to the Team. You may use the Feedback Hub and making sure this is shared on gaming categories.

Guide: Send feedback to Microsoft with the Feedback Hub app - Microsoft Support

Have a great day ahead!

Regards,

Hello Ang3lWy7ch,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you have achievements that were not linked or showing in Microsoft Jigsaw. There is a possibility that you are sign in to a different account when you try to play Microsoft Jigsaw. You may check your achievements on this link, so you can test your account if the one you are sign in with, stores your scores and daily challenges or you are using a different Microsoft account.

Link: Xbox profile | Xbox

You may also refer to this support link about Microsoft account: How do I sign into my Gamertag or Microsoft Account in my game? – Microsoft Casual Games (zendesk.com).

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello J Gross1,



Greetings!



Thank you for posting in Microsoft Community.



It seems that you are trying to sync your Jigsaw game from your old device to your new computer. Let us help you get to the bottom of this.

To sync your Jigsaw puzzle history from your old computer with Windows 10 to your new computer with Windows 11, you can follow these steps:

1. Make sure you are signed in to the same Microsoft account on both computers.

2. On your old computer, open Jigsaw and click on the three dots in the top right corner.

3. Select "Settings" and then click on "Sync" in the left-hand menu.

4. Click on "Sync now" to manually sync your puzzle history to the Microsoft cloud.

5. On your new computer, open Jigsaw and sign in with the same Microsoft account.

6. Click on the three dots in the top right corner and select "Settings".

7. Click on "Sync" in the left-hand menu and then click on "Sync now" to download your puzzle history from the Microsoft cloud.



Your Jigsaw puzzle history should now be synced between your old and new computers. If you continue to experience issues, let us know so we can provide further assistance.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

I have Microsoft Jigsaw installed on both my desktop and laptop computer. On the laptop, it shows that I haven't completed all the Jigsaw Jam puzzles. On the desktop, they show as being completed. The gold score is the same on both computers.

What can I do to get the game back in sync on both computers?