Microsoft Jigsaw not recognizing my Premium upgrade

Discus and support Microsoft Jigsaw not recognizing my Premium upgrade in XBoX Games and Apps to solve the problem; I have paid for a years Premium upgrade and it is not showing up on my game. Keeps wanting me to pay more money. I have contacted and worked with your... Discussion in 'XBoX Games and Apps' started by CleverElk35, Jan 4, 2018.

  1. CleverElk35
    CleverElk35 Guest

    Microsoft Jigsaw not recognizing my Premium upgrade


    I have paid for a years Premium upgrade and it is not showing up on my game. Keeps wanting me to pay more money. I have contacted and worked with your techs to get it to recognize that I have paid but it only lets me play a few times and it goes back to
    wanting me to upgrade. I tried logging out and logging back in 3 times and it still is not working. Please do something! Jigsaw is my favorite game and I do not like to play with a partial screen and commercials.

    :)
     
    CleverElk35, Jan 4, 2018
    #1
  2. Beetle410
    Beetle410 Guest
    Kein Upgrade auf Microsoft Jigsaw Premium [Translation: No upgrade to Microsoft Jigsaw Premium]

    Hallo, Ich kann kein Upgrade bei Microsoft Jigsaw,auf Premium mehr ausführen.

    Es kommt dann die Meldung:

    Upgrade auf Premium

    Für dieses Konto besitzen Sie bereits ein aktives Premium Upgrade, welches am 10.06.2016 abläuft. Klicken sie auf den untenstehenden Knopf um auch dieses Gerät zu aktualisieren. (Sie müssen nicht erneut bezahlen)

    wenn ich dieses dann bestätige kommt folgende Meldung:

    Anderen Artikel auswählen

    Dieser in-App-Kaufartikel ist in Microsoft Jigsaw nicht mehr verfügbar.

    Hilfe was ist denn nur los

    [Translation: Hi, I can not upgrade to Microsoft Jigsaw, run on Premium more.

    Then comes the message:

    Upgrade to Premium

    For this account, you already have an active Premium Upgrade, which expires on 10.06.2016. Click on the button below to update this unit as well. (You do not have to pay again)

    If I confirm this then comes the following message:

    Select another item

    This in-app purchase item is no longer available in Microsoft Jigsaw.

    Help what is only going on]
     
    Beetle410, Jan 4, 2018
    #2
  3. ROGERCORNELL
    ROGERCORNELL Guest
    not able to upgrade to premium

    Im not able to upgrade to premium in Microsoft Jigsaw, does anyone have this problem?
     
    ROGERCORNELL, Jan 4, 2018
    #3
  4. OK Fowl
    OK Fowl Guest

    Microsoft Jigsaw not recognizing my Premium upgrade

    OK Fowl, Jan 4, 2018
    #4
  5. OK Fowl Win User

    Microsoft Jigsaw not recognizing my Premium upgrade

  6. David Reid-Smith Win User

    Can't purchase Microsoft Jigsaw Premium

    The solution above DOES NOT WORK..

    I also can NOT upgrade for Premium for Microsoft Jigsaw.

    I seen it happen in the past too so I gave up trying to fix it .

    I was able to purchase 1 month last month but now that it expired.. I CAN NOT extend it or get Premium access.

    At this moment.. Microsoft Jigsaw is GARBAGE and needs better support or a fix from Microsoft.
  7. Misses Quinzel Win User

    Kein Upgrade auf Microsoft Jigsaw Premium [Translation: No upgrade to Microsoft Jigsaw Premium]

    Hey there, Beetle!

    I'm sorry to see any issues upgrading to Premium in Jigsaw! I know this might sound a little redundant, but have you uninstalled and reinstalled the app already? This could resolve the issue that's happening.

    If you have tried that, and are still getting the message, please post back with screenshots of the messages. We'll want to dig further into it with those. :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
    Program Forums     for help with Xbox Insider Program troubleshooting.
  8. DWayneStaples Win User

    Unable to sign in to Microsoft Sudoku using Windows 10

    Based on Gary Hugo's comment, I tend to think that the problem is in Microsoft's programming. I'm currently having problems with Jigsaw and Sudoku freezing for several seconds or a minute or more while the upgrade popup repopulates. I also assume, if I
    were to upgrade to premium, the problem would promptly disappear.
  9. VickiGrisdale Win User

    Taptiles

    I am not trying to buy Premium I am trying to upgrade as I have been able to do in Mahjong Solitaire and Jigsaw games,
Thema:

Microsoft Jigsaw not recognizing my Premium upgrade

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