Microsoft Jigsaw lost purchased downloadable collections need to contact developer.

PhyllisMckaig · Jun 1, 2020

case #'s 1501587403 and 1502196989. Lost purchased jigsaw puzzles. Stats show puzzles played = 672, puzzles completed = 536, collections completed =3. Spoke with different technicians on May 22, 26, 27 and 31. First technician said, he could not
find a way to retrieve previously purchased puzzles. On May 26, I selected from "See all Collections" a collection previously purchased "Tour of Africa". My options were to buy with coins, cash or "no thanks". There was no option to just download. I
decided to repurchase with 6800 coins. When I opened "Tour of Africa", all puzzles had already been completed. There seems to be a dis-connect with what I purchased over the previous years and now. Looking for developer for Jigsaw. had a similar problem
a year or two ago and he was able to bring all purchased collections back into the "See all Collections" where I could download into "downloadable collections.

:)

Cort Odekirk

I have the same issue, all the collections I purchased now say I have to rebuy them

PhyllisMckaig

That's exactly what happen, can't find anyone who knows how to fix. When I was told by one tech that the data could not be regenerated, I went in and chose a puzzle collection I knew I had purchased, and just as you said the system showed I had already
played the puzzles.

GeneKane

I have the same issue, all the collections I purchased now say I have to rebuy them

Don't do it, if you re-buy a puzzle, when you open it, it will show that you already completed it. It seems the system retained that info.

PhyllisMckaig

Windows 10 Home Version 1909 OS Build 18363.836

Microsoft Jigsaw Vers. 2.0.5110.0

MorseyBaby

Which software version are you on? I understand there's been a new version update pushed out to bring a new Windows 10 version

Microsoft Jigsaw lost purchased downloadable collections need to contact developer.