Microsoft Jigsaw: Jam King and Hungry for Puzzles achievement glitched?

Hi there! I'm more than happy to help you!

I'm sorry you are experiencing this with your Microsoft Jigsaw achievements. No worries, let me help you sort this out.

In this case, I would highly suggest you reach out directly to Microsoft Casual Games Support as they have the right tools and resources to investigate your issue properly on their end and fix your achievements. Please submit your ticket through the link below:

https://microsoftcasualgames.zendesk.com/hc/en-us/requests/new

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

I see this was never answered but I have the same question. How do you get extra Jigsaw Jam puzzles for Microsoft Jigsaw?

Thank you.

I have the same for weeks now, and not only no new jigsaw puzzles but also the daily challenges are corrupted: the jigsaw-jam does not load but only spins. Could Microsoft do some repairs?

I have Microsoft Jigsaw installed on both my desktop and laptop computer. On the laptop, it shows that I haven't completed all the Jigsaw Jam puzzles. On the desktop, they show as being completed. The gold score is the same on both computers.

What can I do to get the game back in sync on both computers?

I purchased 4 packs and none of them show up in downloadable collections. They just disappeared.

The other issue I'm having is that the 3rd puzzle in one of my Jigsaw Jam collection hangs. It just sits there and refuses to load. I've completed the other two, each with 3 stars, but the third won't load. It said that it was unlocked. I tried restarting
my computer, etc. I guess I may have to try deleting Jigsaw Jam and hoping it will give back everything I've achieved. This all started after the latest Windows 10 download.