Microsoft Jigsaw is not saving new data to the cloud

Hello

that's normal! cause the data save are also on the cloud of microsoft!

if you want to restart everything, you should delete data save on your console and also on the cloud! Then i will suggest to cancel also from your sister's console

After that you can play as a new data saving

bye bye

i have even tried install a new windows 10, but the game still cant launch after sync my data. I switch to another new microsoft account and launch the game with no problem, seems there have some problem on my save data on cloud and when the data load it just cant load into game. i cannot find any method to delete my cloud save

Hello!

Reason why I said that it’s because I don’t wanna loose my save data.

Is the cloud data the new data or the data you saved?

Thanks!

Hi
My name is Rishabh an Independent Adviser, I hope you are doing great out there. I’m happy to help you with your question.

If you want to delete your Microsoft Ultimate Word Games cloud data, you can follow these steps:

Launch Microsoft Ultimate Word Games:
Start the game on your device.

Go to Game Settings:
Inside the game, look for a settings menu or options menu. This is usually represented by a gear icon or something similar. Navigate to the settings section.

Access Cloud Save Options:
Look for options related to cloud saves, synchronization, or data management. This is where you'll find the controls for managing your cloud data.

Delete Cloud Data:
Within the cloud save options, there should be an option to delete or reset your cloud data. This will likely be labeled as "Delete Cloud Save," "Reset Cloud Data," or something similar.

Confirm Deletion:
When prompted, confirm that you want to delete your cloud data. Be aware that this action will remove your progress and saved data associated with the game from the cloud.

Restart the Game:
After deleting the cloud data, exit the settings menu and restart the game. Your progress will now be reset to the state before cloud synchronization.

Remember that deleting your cloud data will remove progress and saved game data associated with your Microsoft account from the cloud. This will not affect your local game progress on your device.

I hope this helps! Let me know if you have any other questions.

Thanks and regards
Rishabh Sohal

If you go into your settings and cloud storage is active then your game may be saved to the cloud. However if the new game start has been saved over the old data and the old data has been deleted from the cloud there is not an option to restore it.