Microsoft Jigsaw history vanished

Hey there arvyskip.

Make sure you're signed in with the same Microsoft Account that you used originally. If the Achievements are no longer there than it sounds like you may be using the incorrect account.

Thanks for your reply. If Windows has its own cleaner, why do CCleaner and Glary utilities always come up with so many files to clean? Similarly, the registry cleaner always comes up with lots of files to delete. I would be happy to abandon these cleaners
if I thought that Windows was doing its own cleaning.

It is probably one of the programs that you use. I wouldn't advise using either of them, as Windows has it's own cleaner that can remove files for you anyway. As for other 3rd party programs that ccleaner and glary utilities clean, those programs usually
have an option to remove clutter they create too.

well if it is not in your DL history then quite possibly it was bought on a different account as nothing vanishes from the DL history.

Hello J Gross1,



Greetings!



Thank you for posting in Microsoft Community.



It seems that you are trying to sync your Jigsaw game from your old device to your new computer. Let us help you get to the bottom of this.

To sync your Jigsaw puzzle history from your old computer with Windows 10 to your new computer with Windows 11, you can follow these steps:

1. Make sure you are signed in to the same Microsoft account on both computers.

2. On your old computer, open Jigsaw and click on the three dots in the top right corner.

3. Select "Settings" and then click on "Sync" in the left-hand menu.

4. Click on "Sync now" to manually sync your puzzle history to the Microsoft cloud.

5. On your new computer, open Jigsaw and sign in with the same Microsoft account.

6. Click on the three dots in the top right corner and select "Settings".

7. Click on "Sync" in the left-hand menu and then click on "Sync now" to download your puzzle history from the Microsoft cloud.



Your Jigsaw puzzle history should now be synced between your old and new computers. If you continue to experience issues, let us know so we can provide further assistance.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,