microsoft jigsaw has deleted 20 collections which I had purchased with gold bars

gardenbooklover · Jan 18, 2017

Why would you delete my in app purchases? You gave me the gold bars I had before the program died in November but since then i had played and raised probably another 50,000 bars and bought between 15 and 25 collections which now are deleted. Is this a
scam?

:)

TealUrchin84767 · Jan 18, 2017

Jigsaw download and Daily Challenge problems

Daily challenges and new purchased collections would not download. This worked for me. . Uninstall Microsoft Jigsaw. . Restart Computer. . Reinstall Microsoft jigsaw from the App Store. Everything now works OK. All collections purchased
using gold bars were still available and downloaded fine. The daily challenges took a while but they now work ok also.

EagerGull1846 · Jan 18, 2017

Jigsaw still not working properly.

Couldn't log on to Jigsaw game. had worked most of the puzzles (only had about 20 or fewer downloadable collections left), and had accumulated over "800,000 gold bars". Had worked all the "Las Vegas" collections through Expert on last attempt.

Starting on April 7 through about 4:55 PM CDT 4/11/2017, could not get into game. And two of the last puzzles I'd worked showed they had only been partly worked.

Now when I just logged on to the game again. I have 92 downloadable collections (of which the ones I have already downloaded which all say "down load now" and the three new collections are listed. And I only have 660,000 or so gold bars.

WHAT HAS HAPPENED?

Have had problems with the Mah Jong game not recording worked Daily Challenges since April 7, and same with the MIcrosoft Solitaire Collection since April 7.

Mister Cizl · Jan 19, 2017

Hey gardenbooklover! Are there any other accounts on the device that you might be looking at instead? Post back and let me know!

Mister Cizl

Hey gardenbooklover! Are there any other accounts on the device that you might be looking at instead? Post back and let me know!

PertainedColt6

I reset the game as StellateEight85 suggested. I don't recommend anyone else trying this and here is why:

The good news (if you can call it that):

*The game was working and not freezing...for one day. I opened the game to play today and it was freezing up. Again. No one should have to reset their game on a daily basis to be able to play it, or endure the following:

The bad news:

*All of the puzzle collections I had downloaded (and completed) went back into the collections that you can browse before "purchasing." Meaning each collection I previously downloaded needs to be downloaded again.

*After downloading a few collections they show that I have completed them, but my gold bars do not reflect those completions.

*Before resetting the game my gold bars were above 300,000. Now the gold bars are MINUS 120,000....so forget "buying" new collections.

If you reset a game, shouldn't it be just that? Everything back to how it was before you ever played it?

I came back to play Jigsaw today with the hopes that the game would be fixed.

Ha.

Fool me once......

MEMars

AppData is a hidden folder so you will need to see hidden folders in file explorer.
Microsoft Jigsaw should not be running when you do this.

The downloaded collection files are in your User\UserName directory (if you do not know where it is, just open a regular command prompt), the rest of the path is AppData\Local\Packages\Microsoft.MicrosoftJigsaw_8wekyb3d8bbwe\LocalState\DownloadedPuzzles
which should have a folder for every one of your collections (WinterWonderlandPack for Winter Wonderland Collection).
Just delete the ones you do not want, you will not need to purchase these again (gold or $), the collection should now be seen under Downloadable Collections with a download link to download it again if you desire to and not in My Collections.

MEMars

AppData is a hidden folder so you will need to see hidden folders in file explorer.
Microsoft Jigsaw should not be running when you do this.

The downloaded collection files are in your User\UserName directory (if you do not know where it is, just open a regular command
prompt), the rest of the path is AppData\Local\Packages\Microsoft.MicrosoftJigsaw_8wekyb3d8bbwe\LocalState\DownloadedPuzzles which should have a folder for every one of your collections (WinterWonderlandPack for Winter Wonderland Collection).
Just delete the ones you do not want, you will not need to purchase these again (gold or $), the collection should now be seen under Downloadable Collections with a download link to download it again if you desire to and not in My Collections.

JosefLBohorquez

Hi Birta
Sorry to hear that, this is a known issue. The best option is reach the solitaire collection team according to this article
https://microsoftcasualgames.zendesk.com/hc/en-...

microsoft jigsaw has deleted 20 collections which I had purchased with gold bars