Microsoft jigsaw gone again

GaryNobody · Jan 20, 2020

I got up yesterday morning and found that all my Microsoft jigsaw was no longer working and a stupid sign that said that jigsaw was no longer supported app and invited me to join the xbox community. I am 80 years old and don't give a hoot about xbox or
the people that play with them. This was after an automatic update about a security risk in windows 10. Thie same problem occurred once before and in a day or two was resolved. Can anyone tell me what is going on. ? I had over 110,000 points built up and now
have a paltry 2100.

:)

GaryNobody

Hi Gary,

Thanks for coming to the forums. Sorry for the issue you are experiencing. We recommend to go on the
Microsoft casual games community.
Towards the bottom you will see their Facebook page and they ask to post there. There is also a
support sitefor the casual games you can look over also.

Thanks,

Brad

Brad, I am not on facebook. I am not on twitter. I abhor social media except quora and youtube. All I want is my games back and the 110,000 points I accumulated. Also the my collections of jigsaw puzzles which went from about 40 or 50 puzzles down to 3. I
am 80 years old and only want my jigsaw back with the games and points I have earned.

XBF Brad A

Hi Gary,

Thanks for coming to the forums. Sorry for the issue you are experiencing. We recommend to go on the
Microsoft casual games community.
Towards the bottom you will see their Facebook page and they ask to post there. There is also a
support sitefor the casual games you can look over also.

Thanks,

Brad

{Parity}

Use this link to contact Xbox Support https://beta.support.xbox.com/contact-us

HauntingGolf53

I found this by accident.

Close MS Jigsaw

Go to settings

Click on privacy

Click on background apps

TURN ON Microsoft Jigsaw

Open MS Jigsaw and try downloading again.

Now I can downloading.

KillerCrocNC

I had the same issue - go to Settings > Apps, scroll down to Microsoft jigsaw. Click it but DO NOT click 'uninstall' - under the name Microsoft jigsaw and Microsoft Studios you will see 'advanced options". Click that and on the next
screen click reset - ignore the warning. I used the reset and then re-loaded Jigsaw and it did NOT ask me to sign in again, and all my points were still in place - and the downloads worked again!

Microsoft jigsaw gone again