microsoft jigsaw game

my Microsoft jigsaw has quit working. I reset it, but that didn't help. I uninstalled and re installed it and that didn't help. The store says that it is installed. When I try to open it, it says error code Microsoft Jigsaw is currently not available
in your account. Here’s the error code, in case you need it: 0x803F8001. Can you help me?

:)

 

Progress not synching between computers

I have two computers, both with Windows 8.1 and both have Microsoft Jigsaw installed. On my desktop computer, I was playing Microsoft Jigsaw and then I closed the application. A bit later, I logged into my laptop computer and opened Microsoft Jigsaw and
completed several puzzles under classic jigsaw. Moving forward to today, I open Microsoft Jigsaw on my desktop computer, and go into the classic jigsaw. None of what I completed on my laptop computer carried over to the desktop. Both computers are using the
same microsoft account and both are using the same xbox games username. What happened?

 

MS Jigsaw App issue

Hello!

Thank you for keeping us updated. Microsoft Jigsaw is a Microsoft Community game. Therefore, the

Microsoft Casual Games Community will be able to answer questions about this particular game. Be sure to let us know the results!

 

Hi there Joan,



Thanks for reaching out! I'm sorry to hear about the issue with Jigsaw not working.

I recommend trying the
Windows Update Troubleshooter.
According to our Microsoft Casual Games FAQ,
Many issues can be solved by using this helpful tool.

Hope this helps and let us know the results!

 

Thanks for you advise. However, it didn't help. It found a problem, but couldn't fix it. I see that a lot of other people are having the same problem. Hopefully Microsoft will get it fixed.

 

Hello Joan

As Erick posted you can go to the casual games community, there are a lot of people there that are willing to help. Also, that forum is strictly for those games. So someone else might of already posted the issue and may have found a fix.

Thanks,

Brad

 

Thanks to all for the help. I did another windows update Saturday, and that fixed the problem. There were several other people who had the same problem. I hope that if they update it will fix the problem for them.