Microsoft Jigsaw game suddenly thinks I'm offline. All the other games know that I'm...

Discus and support Microsoft Jigsaw game suddenly thinks I'm offline. All the other games know that I'm... in XBoX Games and Apps to solve the problem; I am DEFINITELY online, but Microsoft Jigsaw, (which I've had for quite a long time) has been saying that I need to connect to the internet. I have... Discussion in 'XBoX Games and Apps' started by Walt n Erica, Jan 31, 2022.

  1. Walt n Erica
    Walt n Erica Guest

    Microsoft Jigsaw game suddenly thinks I'm offline. All the other games know that I'm...


    I am DEFINITELY online, but Microsoft Jigsaw, (which I've had for quite a long time) has been saying that I need to connect to the internet. I have several of the other Microsoft games (Mahjong, Solitaire, etc.) and they are still running fine. So, I deleted Jigsaw and tried to redownload it, but it still thinks I'm offline and will not load. Any ideas?

    :)
     
    Walt n Erica, Jan 31, 2022
    #1
  2. Jesse E' Win User

    Microsoft Jigsaw game suddenly thinks I'm offline. All the other games know that I'm online. What's wrong?

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I'll suggest you post this on the Microsoft casual games community. They deal specifically with all casual games issues and are very helpful with cases like this.

    https://community.microsoftcasualgames.com/
  3. OppuWasTaken Win User

    Microsoft thinking I'm in the US but I'm in the UK

    Cool thanks. It works now.
  4. ngocphi Win User

    Microsoft thinking I'm in the US but I'm in the UK

    You dont do it on locale

    You must use the region migration tool on this website

    Under my account and manage my region

    Also if your code ia from the US that would be why

    Codea are region locked
  5. OpticRJames Win User

    I'm Offline?

    Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

    I sincerely do apologize for the inconvenience. As of the moment, we have a service alert status on this link for Friends and social activity, it is related to your concern where the status of friends is not displaying correctly, https://support.xbox.com/en-US/xbox-live-status.

    The support team is aware of the issue already and they are working on resolving the issue as soon as possible. Please click "Notify me" to get notified once the issue has been resolved.
  6. Paul Bab Win User

    Xbox saying I'm offline when I'm in game but online when I'm not.

    Hi,

    Let's isolate your concern by gathering the following information:

    1. Is this issue happening with other non-Call of Duty games?

    2. Is this issue happening with other Xbox Profiles?

    3. May we have the exact error message prompted?

    Make sure to check the status of Xbox Live and Activision for any service alerts. To proceed, check out the following links:

    Xbox Live Service Status

    Activision Support Online Services

    Also, check the status of your Xbox Live Gold Membership by clicking this
    link     and see if it's in good standing. Sign in with your Microsoft account.

    In addition, we recommend removing and re-adding your Xbox Profile on the Xbox One that may help resolve profile issues in a game. To proceed, click this

    link     and perform the steps provided. Make sure to restart the Xbox One before re-adding your Xbox Profile.

    Keep us posted.
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Microsoft Jigsaw game suddenly thinks I'm offline. All the other games know that I'm...

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