Microsoft Jigsaw game status not syncing anymore

SatsumaVier38 · Mar 19, 2019

https://answers.microsoft.com/en-us/xbox/forum/all/microsoft-jigsaw/fa85bfb3-0b89-4da2-8dee-68c82272db9d

Since about November 15th, 2018 my account seems not to be synced anymore.

I searched online a lot for solutions, but nothing helped so far.

All the typical stuff like:

-Check the Windows Store for a game update and install it

-Restart your PC

-Uninstall this app and reinstall it

-Be sure to run Windows update and install all available updates, some of which may require a system restart.

Whatever puzzle I solve, when I log on at another device the progress isn't there. Also when I unistall Jigsaw on the original device and reinstall it, the progress is gone too.

I installed the game on 2 other computers. After loging on to my Microsoft account, the game syncs the score (1934400 gold bars) and enables the puzzles that i have played free till approx. November 15th 2018.

When I then play one puzzle, give the game some time to sync, uninstall and re-install it – it again syncs a score of 19344400 gold bars, and the previously played puzzle is marked as not-played again.

As it happens on different types of devices (PC, notebook, tablet) I am pretty sure, it's not a client issue.

I also contacted Xbox support, but they redirected me to the game developer (Arkadium). And they redirected me to this forum.

It' really frustrating beeing pushed around with such a problem for weeks!

:)

XBF George L

Hello!

Thanks for reaching out to us here on the forums with this situation. I understand you are having trouble with some features in your MS Jigsaw game is that correct? I recommend you take this situation to the

Microsoft Casual Games Community post in there comments section and see if a member of the community or the Casual Games Support team can give you a bit more insight to the situation.

Bosretd

I have been experiencing exactly the same problem for several months. Across 3 PCs I have completely different states of play even though I am using the same Xbox account across all 3. Nobody seems interested in fixing what is evidently a software/system
bug. Wake up Microsoft and do something!!

XBF Amber M

Hey there,

We will be locking this older thread due to it being revived by a new post. If the issue is on going, we recommend creating a new thread
detailing the issue at hand and any troubleshooting steps (if any) you’ve tried so far. We will be more than happy to answer any questions.

Thank you!

SteepJet5

Hi there ,

Thanks for reaching out! I'm sorry to hear about the issue with Microsoft Casual games not working.

I recommend trying the
Windows Update Troubleshooter.
According to our Microsoft Casual Games FAQ,
Many issues can be solved by using this helpful tool.

Hope this helps and let us know the results!

Hi, yes, all the troubleshooting has been done. What we are left with now is the knowledge that Microsoft Jigsaw is the only game that does not sync across devices. On my main desktop PC I have (most of my) daily challenge badges (bronze, silver, gold).
But all 3 other PC's (2 desktop, 1 laptop) show ZERO badges. All the other programs manage to sync across devices. Jigsaw is the only game that does not sync across devices anymore after the MS games server crashed. Telephone support did not solve anything
for that. They feel the jigsaw team should handle this. But the jigsaw team is cloaked in silence and do not answer my questions.

SnootyPrawn44

cant play jigsaw anymore. freezes and x's itself out. anybody know of another good jigsaw app game I can get. since, Microsoft doesn't seem to be interested in fixing these issues.

Microsoft Jigsaw game status not syncing anymore