Microsoft Jigsaw download Error

Hey there,

Sorry to hear about the issues in Microsoft Jigsaw. The Microsoft Casual Games team actually just came out with a new website that not only has a link to chat with a representative about more complex technical issues on the main page
HERE. They also have a FAQ/Support page
HERE with steps that may also be helpful in resolving this issue. Try giving the steps in the FAQ/Support page a shot and see if they help!

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Microsoft Jigsaw Cacti error code 017-000 How do I get this to re-download. The 017-000 occurs when kernel alert is received from internet during the download process and the download freezes.

I found this by accident.

Close MS Jigsaw

Go to settings

Click on privacy

Click on background apps

TURN ON Microsoft Jigsaw

Open MS Jigsaw and try downloading again.

Now I can downloading.

I found this by accident.

Close MS Jigsaw

Go to settings

Click on privacy

Click on background apps

TURN ON Microsoft Jigsaw

Open MS Jigsaw and try downloading again.

Now I can downloading.

You're a genius.Works for me.

Thank you

Thank you!

I'm unable to find "Microsoft Jigsaw Cacti" or the "017-000" error code that you're referring too but I will continue to investigate. Is this the game that you're referring too? It is possible that there is a new version of the game:

Get Microsoft Jigsaw - Microsoft Store