Microsoft Jigsaw crashes constantly

Discus and support Microsoft Jigsaw crashes constantly in XBoX Games and Apps to solve the problem; The crash occurs in two main situations: 1) intermittently when a puzzle is solved and the congratulatory animation is running 2) virtually every... Discussion in 'XBoX Games and Apps' started by MikeTheFid, Nov 18, 2016.

  1. MikeTheFid
    MikeTheFid Guest

    Microsoft Jigsaw crashes constantly


    The crash occurs in two main situations:

    1) intermittently when a puzzle is solved and the congratulatory animation is running

    2) virtually every time after a puzzle is solved and another puzzle is load - during the load

    I have researched this extensively but found no fixes or settings that resolved this issue.

    I even bought the Premium Edition to see if that would help. Obviously it didn't.

    Environment

    OS Name Microsoft Windows 10 Pro

    Version 10.0.14393 Build 14393

    OS Manufacturer Microsoft Corporation

    System Type x64-based PC

    Processor Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)

    BIOS Version/Date AMI 7.12, 2011-10-12

    SMBIOS Version 2.6

    BaseBoard Manufacturer PEGATRON CORPORATION

    Locale Canada

    Hardware Abstraction Layer Version = "10.0.14393.206"

    Installed Physical Memory (RAM) 8.00 GB

    Total Physical Memory 7.91 GB

    Available Physical Memory 2.82 GB

    Total Virtual Memory 15.9 GB

    Available Virtual Memory 8.02 GB

    Page File Space 8.00 GB

    Failure from Windows Application Events Log

    ERROR Log

    Faulting application name: Jigsaw.exe, version: 1.0.0.0, time stamp: 0x580dbb43

    Faulting module name: combase.dll, version: 10.0.14393.351, time stamp: 0x5801a433

    Exception code: 0xc000027b

    Fault offset: 0x001a5761

    Faulting process ID: 0x43a4

    Faulting application start time: 0x01d241c02e19fc76

    Faulting application path: C:\Program Files\WindowsApps\Microsoft.MicrosoftJigsaw_1.4.1610.2401_x86__8wekyb3d8bbwe\Jigsaw.exe

    Faulting module path: C:\WINDOWS\System32\combase.dll

    Report ID: e07c8ce3-1da4-4be8-889b-231e6a96b640

    Faulting package full name: Microsoft.MicrosoftJigsaw_1.4.1610.2401_x86__8wekyb3d8bbwe

    Faulting package-relative application ID: App

    Information Log

    Fault bucket 133421808246, type 5

    Event Name: MoAppCrash

    Response: Not available

    Cab Id: 0

    Problem signature:

    P1: Microsoft.MicrosoftJigsaw_1.4.1610.2401_x86__8wekyb3d8bbwe

    P2: praid:App

    P3: 1.0.0.0

    P4: 580dbb43

    P5: combase.dll

    P6: 10.0.14393.351

    P7: 5801a433

    P8: 8007000e

    P9: 0006d8b3

    P10:

    Attached files:

    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER724A.tmp.WERInternalMetadata.xml

    These files may be available here:

    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.Micros_3d734a1ca9c7dcf1722bfa8448164d4a412fc35_6a895202_349b7c3c

    Analysis symbol:

    Rechecking for solution: 0

    Report ID: e07c8ce3-1da4-4be8-889b-231e6a96b640

    Report Status: 0

    Hashed bucket: b1a7b4895adc6ed7dee107e067eaba3c

    :)
     
    MikeTheFid, Nov 18, 2016
    #1
  2. EarthlyCrowd204
    EarthlyCrowd204 Guest
    Microsoft Jigsaw Puzzles is Terrible

    Microsoft Jigsaw Puzzles is an awful app that crashes constantly. Microsoft should either get this fixed or take your name off of it. It's a disgrace.
     
    EarthlyCrowd204, Nov 18, 2016
    #2
  3. XBF Crystal P
    XBF Crystal P Guest
    Microsoft Jigsaw Crashes Constantly

    Hi there Mich,



    Thanks for reaching out! I'm sorry to hear about the issue with Jigsaw crashing.



    I recommend trying the
    Windows Update Troubleshooter.
    According to our Microsoft Casual Games FAQ,
    Many issues can be solved by using this helpful tool.

    Hope this helps and let us know the results!
     
    XBF Crystal P, Nov 18, 2016
    #3
  4. MikeTheFid
    MikeTheFid Guest

    Microsoft Jigsaw crashes constantly

    The entries provided above were logged as a result of attempting to load another puzzle after having successfully completed one.
     
    MikeTheFid, Nov 18, 2016
    #4
  5. XBF Crystal P Win User

    Microsoft Jigsaw Crashes Constantly

    Hi there Mich,



    Thanks for reaching out! I'm sorry to hear about the issue with Jigsaw crashing.



    I recommend trying the
    Windows Update Troubleshooter.
    According to our Microsoft Casual Games FAQ,
    Many issues can be solved by using this helpful tool.

    Hope this helps and let us know the results!
  6. MichArela Win User

    Microsoft Jigsaw Crashes Constantly

    Hi XBF Nestor S!

    I finally had some time to try the Game Freezes troubleshooter, and unfortunately none of the troubleshooting steps it suggested work. Do you have any other ideas?

    Thanks!
  7. XBF Nestor S Win User

    Microsoft Jigsaw Crashes Constantly

    Hey Mich!

    Thanks for updating the post! We would suggest trying the Game Freezes troubleshooter on our website and let us know if
    it worked or if we can further assist in this or any matter!
  8. MikeTheFid Win User

    Microsoft Jigsaw crashes constantly

    The entries provided above were logged as a result of attempting to load another puzzle after having successfully completed one.
  9. MichArela Win User

    Microsoft Jigsaw Crashes Constantly

    Hi XBF Javier R!

    I tried all 4 methods you suggested and they did not work. Any other ideas?

    Thanks!
Thema:

Microsoft Jigsaw crashes constantly

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