Microsoft Jigsaw collections have disappeared.

I have Premium Classic Jigsaw and have this issue as well. Two days ago I purchased three collections with "gold" and they downloaded. The next day or so, ALL of my "purchased" collections disappeared. Why has this issue not been answered??? I paid for
the premium version with my REAL money (because the ads were causing major freezes and driving me to distraction. And now I can no longer finish the collections I've built up over the past several months. I've tried to contact MS Games directly--no go. A
virtual assistant sent me back to the forums, and I don't see this helping--yet. Please help us get our collections back!

Not fixed yet! I'm luckier than you two since my coins/points haven't disappeared ... yet ... which is a relief since I have just shy of 40,000 of them ... but Jigsaw crashes every time I try to load the downloadable collections to select new collections.

something is wrong with microsoft classic jigsaw. my collections are not there. please help

I purchased 4 packs and none of them show up in downloadable collections. They just disappeared.

The other issue I'm having is that the 3rd puzzle in one of my Jigsaw Jam collection hangs. It just sits there and refuses to load. I've completed the other two, each with 3 stars, but the third won't load. It said that it was unlocked. I tried restarting
my computer, etc. I guess I may have to try deleting Jigsaw Jam and hoping it will give back everything I've achieved. This all started after the latest Windows 10 download.

My issue is worse. I have had all my collection under classic jigsaw disappear and have been passed back and forth between xbox support and microsoft support NO ONE helps. They just say sorry we dont do that. Any ideas would be appreciated. I am still
on 8.1 as have stressful times coming up and need games afraid of the problems 10 will complicate and the inability to fix for several months