Microsoft Jigsaw - Can't subscribe to Premium

Hi, Martie. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please log in to your account at this link, https://account.microsoft.com then go to Payment & Billing > Address book. Make sure your billing address there is similar to the one you have on the payment method.

If it's correct there, try to remove and re-add the payment method before trying to make the purchase.

If that doesn't work, try to link the payment method with a Paypal account. Try using the Paypal account to purchase it and see if that sorts it out.

If that also doesn't work, you can try purchasing the Microsoft Gift card from this link, https://www.microsoft.com/en-us/p/microsoft-gif...

If you are able to purchase it, you can redeem it to get Microsoft account credit which you can use to purchase it through the Microsoft Store app.

The solution above DOES NOT WORK..

I also can NOT upgrade for Premium for Microsoft Jigsaw.

I seen it happen in the past too so I gave up trying to fix it .

I was able to purchase 1 month last month but now that it expired.. I CAN NOT extend it or get Premium access.

At this moment.. Microsoft Jigsaw is GARBAGE and needs better support or a fix from Microsoft.

I signed in and deleted my credit card. I then added it back. I added PayPal. I have no problem with getting a gift card, but how am I to use it!?! It won't let me get past that "Try that again" screen! I am so frustrated that I am probably just going to delete the stupid thing and try to find another puzzle site. Every time I click on the arrow to 'view' the larger puzzle, I immediately get that bar asking me to upgrade--which is a dead end street. I cannot view the larger puzzle. I have purchased multiple puzzles and still have over 49,000 gold bars, so I really didn't want to lose those by completely removing the program. It is SO AGGRAVATING!!!! And I cannot find anyone else with this problem. I've been using this program for some time with no problems--and I checked to see that I have the latest upgrade. I also tried the Microsoft 'Repair'. I guess they don't want me to upgrade, lol! Thanks for the answer, anyway.

This week, in Microsoft Jigsaw, I've lost access to all my previously purchased Jigsaw Classic Games. How do I restore them? I am a Premium Member.

Hi,

Follow this
https://forums.xbox.com/thread/95020137-0646-48be-82bc-e79c90f3d9f9

Regards,