Microsoft Issues

Yay! Another "I was suspended for no reason" thread! Haven't heard one of these before.... *smh

Why do you guys feel the need to come here crying because you got busted and suspended? Play your games without cheating and don't mod anything and you won't be in this situation to begin with. Add this keyword "I was dumb and cheated".

Cheers vote.Was using my phone so couldn't post the link.

Support numbers

https://forums.xbox.com/en-US/thread/70377a84-47be-4ef3-8ac9-1212d513a907

It may be best to reach out to the official Chat/Phone Team for additional assistance:
xbx.lv/rqQZaL

Even though matchmaking in older games may put you in hacked lobbies, staying in the lobby for even one match is a violation of section F of the Code of Conduct:



F. Cheating & Tampering

•Do not cheat in a game unless cheats have been deliberately enabled by the developer.

•Do not use unauthorized hardware or modifications to gain an advantage or disrupt the competitive landscape of Xbox Live.

•Do not exploit game vulnerabilities or glitches.

•Do not make unauthorized modifications to your account profile or its contents, to include but not limited to: tenure, Avatar, gamesaves, or Gamerscore.

•Do not intentionally play with someone who is using unauthorized software or methods.

•Do not play any illegitimately obtained software or pirated games.

•Do not take any action to cause degradation of service for Microsoft or other users.

•Do not play a game before it has been authorized for play on the service.



The 2 clauses I highlighted and bolded are the two that explains why playing in a hacked lobby can get your account suspended or banned. The first clause I highlighted is if the hacked lobby allowed you to do anything that is not intended by the developers,
but as for the second clause, staying in that lobby can be seen as a violation of that clause in that section of the Code of Conduct and it helps pave the way for the other clause I highlighted to be violated.



From now on, if you suspect that the lobby is hacked by seeing things such as weird text or graphics on your screen, or anything else not normal, either dashboard or turn off your console immediately to avoid getting any action taken against your account and
if you know who was running the hacked lobby, file a complaint against him or her.

The "Do you own this game or app?" error (with a disc in the drive) can occur for a variety of reasons, like:

• Corrupt cache requires a power cycle.
• Need to reinstall as the game installation became corrupt.
• Your disc is too scratched or dirty, and may need a replacement.
• There is a hardware fault in the disc drive of your Xbox, which can only be addressed by
  scheduling a repair.

There's plenty of support documentation to help you troubleshoot this issue, hopefully it helps:

• "Do you own this game or app?" message on Xbox One (link)
• Troubleshoot game or app installation problems on Xbox One (link)
• How to troubleshoot problems playing a disc on your Xbox One (link)