Microsoft is making my gf rebuy games

That's perfect. May I ask what is the title of the game?

Also, kindly try to remove and re-add the account then try to reinstall both games.

REMOVE ACCOUNT​​​

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1. Press the Xbox button to open the guide. ​​​

2. Select System > Settings > Account > Remove accounts. ​​​

3. Select the account that you want to remove, and then select Remove to confirm. ​​​

4. When you're finished, select Close. ​​​

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POWERCYCLE CONSOLE​​​

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

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ADD ACCOUNT​​​

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1. Press the Xbox button to open the guide. ​​​

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

3. Enter the Email address and the password.​​​

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​

Resident Evil Village and It Takes Two

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

She may have purchased these two games on a different account of hers but to validate kindly ask her to sign in to https://account.microsoft.com/billing/orders and locate the order for the games, it should be stated as "completed".

If the games were not visible from there, kindly check a different Microsoft account.

If I factory reset will I have to rebuy all of my games and make a new account?

So i must sell my game in CD to rebuy it in digital ? i will loose money when i will sell it....

Thanks Microsoft for making difference between player who paid the same price with different advantage.