Microsoft Headset Series X/S Cutting in and out

JVGen · Jul 26, 2023

I have the latest Xbox Wireless Headset connected to my Xbox Series X by Bluetooth.

When playing games with party chat / audio, the audio only works well 50% of the time. At random, audio quality will reduce, cut in-and-out, and sometimes the headset loses its Bluetooth connection altogether. It reconnects after about 10 seconds. Low audio quality generally lasts about 30 seconds. Friends have told me that my mic quality is reduced simultaneously with the reduced audio quality.

I’ve found this issue to occur in multiple games: Fortnite, Sea of Thieves, Elder Scrolls, Fall Guys.

Previous posts reporting the same issue: here and here

I followed the troubleshooting steps provided at the previous post. The problem persists. I even exchanged the headset for a new identical pair and the same issue persists. I have no issues with controller connectivity. Problem does not occur if headset is connected by wired connection.

In brief, I have:

1) Powered headset on/off

2) Updated headset

3) Hard reset headset

4) Cleared mac address

5) Power cycled console

6) Reset console - kept games

7) Restarted router

:)

DeniqL

Okay in that case your console is more probably than not having a minor malfunction regarding connectivity. If you are able to I would make use of the warranty

https://support.xbox.com/help/hardware-network/...

JVGen

I did a factory reset and deleted all data. Afterward, I paired the headset and found the problem still persists. The audio quality will reduce and then Bluetooth connection is lost. The headset reconnects after a few seconds (and the on-screen notification saying “Headset connected” appears).

DeniqL

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Have you checked if your controller needs to be updated as well?

When connected with a USB cable:

Press the Xbox button  to open the guide.

Under Profile & system, select Settings.

Under Devices & connections, select Accessories.

On the Xbox Wireless Controller screen, select “…” to check the firmware version for your controller.

If it says there’s no update available, your controller is current. If it says “Update,” follow the steps provided.

DeniqL

I see, I asked because on rare ocassions external devices have interfered with wirless connections. You say you are having the same issue with a brand new headset?

JVGen

Im troubleshooting my headset. Not sure why you’re offering troubleshooting steps for my controller when I don’t have any issues with it…?

Microsoft Headset Series X/S Cutting in and out