Microsoft Headset Series X/S Cutting in and out

Discus and support Microsoft Headset Series X/S Cutting in and out in XBoX on Consoles to solve the problem; Hey guys, I have the first party headset using wireless, for the past couple of weeks I've noticed the audio is cutting out A LOT in party games like... Discussion in 'XBoX on Consoles' started by Jooxed, Aug 3, 2021.

  1. Jooxed
    Jooxed Guest

    Microsoft Headset Series X/S Cutting in and out


    Hey guys,

    I have the first party headset using wireless, for the past couple of weeks I've noticed the audio is cutting out A LOT in party games like Fortnite or Warzone. Very Frustrating. I saw the controller fix but that doesn't seem to be the case for me because it will cut out a lot while I'm playing or doing something. Sometimes it drops audio all together for a couple seconds. Anyone have a work around for this?

    Xbox is not hard wired and is in a room where its not able to be.. But i don't have these issue with my pulse/ps5. Thank you!

    :)
     
    Jooxed, Aug 3, 2021
    #1
  2. DeniqL Win User

    Microsoft Headset Series X/S Cutting in and out

  3. JVGen Win User

    Microsoft Headset Series X/S Cutting in and out

    I did a factory reset and deleted all data. Afterward, I paired the headset and found the problem still persists. The audio quality will reduce and then Bluetooth connection is lost. The headset reconnects after a few seconds (and the on-screen notification saying “Headset connected” appears).
  4. DeniqL Win User

    Microsoft Headset Series X/S Cutting in and out

    Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

    Have you checked if your controller needs to be updated as well?

    When connected with a USB cable:

    Press the Xbox button  to open the guide.

    Under Profile & system, select Settings.

    Under Devices & connections, select Accessories.

    On the Xbox Wireless Controller screen, select “…” to check the firmware version for your controller.

    If it says there’s no update available, your controller is current. If it says “Update,” follow the steps provided.
  5. DeniqL Win User

    Microsoft Headset Series X/S Cutting in and out

    I see, I asked because on rare ocassions external devices have interfered with wirless connections. You say you are having the same issue with a brand new headset?
  6. JVGen Win User

    Microsoft Headset Series X/S Cutting in and out

    Im troubleshooting my headset. Not sure why you’re offering troubleshooting steps for my controller when I don’t have any issues with it…?
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Microsoft Headset Series X/S Cutting in and out

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