Microsoft Has Lost My Xbox One

I didn't see any comparisons, just one guy with some kind of weird personal vendetta against Sony. Thanks for cleaning up things though, Crazy.

Some comments magically vanished? What happened?

Well, this discussion unfortunately turned into a comparison thread spiced up with an unnecessary argument. Nobody needs things like that. Thank you very much.

Man that is terrible. MS needs to do better than this and require more from whoever they have service the repairs. I can say that on anything I have returned or exchanged in the last 5 years, at least, has had tracking. If MS was the responsible party
for shipping and cannot track it or tell what is going on they basically lost it. I mean, how hard would it be to get this thing back and call them and tell them you never received it (not recommended since this is very dishonest). And since they have no
tracking information they could not prove otherwise (unless there was a lie about the tracking information being known). Considering everyone is not going to be honest I could see that being an issue. Unless they are going to basically assume that it made
it and then if it gets lost just assume no responsibility.

I had to have a 360 repaired under warranty for a drive failure a long time back. And it did arrive fairly quickly. But I do remember there being no tracking.

I agree with the refurbished part. I was just hoping to have mine back because I kept it's exterior in pristine condition. I don't want one that's dinged up and scratched (not saying that will happen but it has in the past with other consoles).

It was either lost at the service department or in transit back to me. However, there is no record of its shipment, where it was shipped to, when it was shipped, nor any tracking information. Which I have been told by customer service reps is very unusual.
Either way, I hold them completely responsible.

I have requested an extension on my live subscription and been told that I will receive one once I receive an Xbox. Which I am still waiting for.

I guess I just expected a lot more out of a company that has been doing this for 14 years and is worth 70 Billion dollars.

Maybe you're right, they may not have lost it. However, no one is able to tell me where it is, who it was shipped with, where it was shipped to, etc. There is no note of any of that information, while I was told there should be. My understanding is that
it has been 11 days since my Xbox was shipped back to me. At this point, I feel that it should have either arrived or there should be information about its shipment somewhere. I have no problem with waiting. If waiting was an issue, I would have never sent
my Xbox in to be serviced. I knew I'd have to wait. But I have a hard time accepting that they can't tell me where it is, nor promise me that I will receive it. I just really hope they find it or find record of where it was sent to.

Thank you for your reply.