Microsoft glitch and random black screen

Hello Kevin Lee3,

Thank you for your response.

As this issue is isolated with Roblox, it would be more beneficial if week seek assistance from the game developers with this issue. They may be able to provide you additional troubleshooting or an alternative way to fix this issue.

Support - Roblox

https://www.roblox.com/support

Device Specs - 8GB Ram, 246gb storage,

Display limmite - 1920 x 1080

Modle,make - SUS Vivobook 15 X515JA 15.6" Laptop - Intel® Core™ i5, 256 GB SSD, Silver

Windows Installed - Windows 11

troubleshooting steps - Updating laptop, check up on all systems, Scanned for hardware changes, bios updated (Just a moment ago)

Gaming services version - Opera

other games - No this does not happen in any other games on roblox. However, whenever I restart my pc this glitch goes away. But, their should not even be a glitch as I've bought this laptop JUST 5 days ago.

Hi Kevin Lee3,

Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today, and we hope that all is well.

We understand that you are having issues when playing Roblox wherein the game glitches. Let us check on this together and sort this out. Rest assured; we will do anything in our capability to assist you with your concern.

However, in your isolated case, we’d like to know more about it in details so that we can provide a more accurate resolution for you. To start, please provide us information/answer on the following questions:

• Device specs, make and model?
  
• Current version and edition of Windows Installed? (Search for WINVER in Windows search to see this)
  
• What troubleshooting steps have you done?
  
• The Xbox app and Gaming services version?
  
  • Xbox app > select Profile picture > Settings > About.
    
• Is this happening with all of the other games as well?
  

So far, based on the information you've provided, you can try the options listed below and let us know whether the problem has been fixed.


Update Drivers

Open Device Manager

Expand Display Drivers

Right Click on the Graphics Drivers

Click Update Drivers

Choose to update automatically

Perform Clean boot

How to perform a clean boot in Windows - Microsoft Support

Disable third-party software

If you are running any program enhancement software

Anti-virus or anti-malware software

Disable it

Uninstall and re-install the game

Go to Control Panel

Under Programs

Click Uninstall a program

Locate Roblox then uninstall it

We're excited to hear from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

I dont think the multiplayer is broken although I will say im still getting glitches like that weird black box glitch and teammates getting stuck in random places

Allot of Black Screens and freeze ups, very random